Server - City Cruises - Philadelphia

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.

City Experiences, Hornblower Groups premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises Walks and Devour brands.

City Ferry, part of Hornblower Groups Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Groups subsidiaries include:

• Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut
• Seaward Services Inc., a full-service shipping, waterfront logistics, and management company that specializes in the operation and maintenance of government and commercial vessels
• Anchor Operating System LLC, a Hornblower Group subsidiary and independent entity, which provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California, Boston, Massachusetts, Chicago, Illinois, London, United Kingdom, New York, New York, Dublin, Ireland, and across Ontario, Canada.

For more information, visit hornblowercorp.com.

Position Summary

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Duties and Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems RESPECT
• Greet guests and serve food and beverages in a timely fashion
• Accurately take orders and enter them into the point-of-sale system
• Maintain the cleanliness and safety of all common areas and service stations
• Participate in the celebration and entertainment experience of the guest
• Set up and break down dining room and service stations as prescribed (this requires movement of dining cabin furniture)
• Accurately collect payment from guests for on-board purchases
• Provide information to guests, including menu descriptions, order of service, entertainment options, cruise route, and points of interest
• Be prepared to begin work at the scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Additional job duties as assigned

Requirements & Qualifications

• High school diploma or equivalent required
• One (1) year experience in high volume restaurant preferred
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items, such as dishes, up and down stairs
• Must meet minimum state age requirements
• Strong customer service, organization, and interpersonal skills
• Maintain a high level of organization, detailed oriented, and meet deadlines
• Handle multiple tasks and projects at one time
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assess the situation, determine relevant issues, and suggest solutions
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites
• Must be able to effectively understand and convey written and verbal information to coworkers and guests
• Maintain uniform and personal grooming in compliance with appearance standards
• Will be required to be available for work nights, weekends, and on all major holidays

The RESPECT Service System

The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Equal Employment Opportunity

Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon:

• Race
• Religion
• Religious creed
• Color
• National origin
• Ancestry
• Citizenship
• Sex
• Sexual orientation
• Gender
• Gender identity
• Gender expression
• Age
• Pregnancy
• Medical conditions
• Childbirth
• Breastfeeding
• Parental status
• Veteran and/or military status
• Disability
• Physical or mental medical condition
• Genetic information or characteristics
• Political affiliation
• Domestic violence survivor status
• Marital status
• Other characteristics prohibited by federal, state, or local law

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.