SERVER ASSISTANT - PART TIME
Reports to Director of Food Beverage
Position is non-exempt
WHO WE ARE
Hotels done differently. Its not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place, and Character, ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate, elevating our associates pride in who they are, where they live, and who we serve.
Hewing Hotel is in Minneapoliss vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseballs Minnesota Twins. With easy access to all interstates as well as Minneapolis Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling smaller markets.
WHO YOU ARE
Your past experiences have led you to understand that there is an art and science to the how and what for which a hospitality professional is responsible. Food and Beverage culture is a part of your identity, as you keep up on new restaurant openings or which restaurants were just named the locals favorite. Food culture interests you, and you love when, as the curator of an experience, you nail it. It is in your nature to take care of others. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart in-the-moment decisions, as its just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.
THE ROLE
The In-Room Dining Server/Server Assistant reports to Food Beverage Leadership and works in a team environment with other Food Beverage professionals, including bartenders, servers, dishwashers, cooks, and chefs. It is critical that the person in this position possesses a background and knowledge in basic service techniques and has a natural ability to manage time. The In-Room Dining Server/Server Assistant is responsible for creating memorable guest experiences in a small window of time. An in-depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. The In-Room Dining Server/Server Assistant will be responsible for the timely and friendly delivery of food and drinks. Ongoing beverage tasting and trainings will assist the In-Room Dining Server/Server Assistant in expanding their knowledge of beer, wine, and spirits. The In-Room Dining Server/Server Assistant will also be responsible for supporting the service staff to create memorable guest experiences. This support may look like clearing plates, watering tables, spieling food, and assisting with side work. All our service team members are expected to be reliable and responsible. The In-Room Dining Server/Server Assistant will arrive changed, polished, and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. The In-Room Dining Server/Server Assistant will also actively develop trusting and transparent relationships with their peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group, the In-Room Dining Server/Server Assistant will work with a phenomenal group of peers who insist that they are collaborative, humble, experienced, and open-minded - no egos are allowed.
WHAT YOU WILL DO
Uphold and model the companys principles of People, Place, and Character, driving collaboration, intuition, and translocal hospitality. Assist in all aspects of a guests experience from beginning to end by creating a clean and inviting environment and extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences, executing on requests in a friendly and timely manner, ensuring satisfaction throughout, and adjusting as necessary. Participate in daily lineups and quarterly all-staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities. Be responsible for maintaining a working knowledge of health and sanitation standards, proper table setting, and service, the menu offerings and ingredients, and safe alcohol service knowledge of the menus, menu ingredients, and what is unavailable for the day, and to serve alcohol safely, responsibly, and legally, and of course, accurately account for all monetary transactions during your shift. Serve food and beverage items based upon each guests specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy. Ensure your workstation is clean and organized with the utmost respect for your guests, peers, and equipment, and ensure you demonstrate a sense of urgency for guest requests. Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft. Use your knowledge of the food and beverage menu to create exceptional dining experiences. Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed, and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion. Assist in other areas of the FB Department as needed, including but not limited to Banquets, Bar, In-Room Dining, and Restaurants.
WHAT YOU WILL NEED
Passion for the People, Place, and Culture of our community, love of restaurants, and guest service also required. Minimum of 1 year of experience as a restaurant server, in-room dining server, and/or busser in either a free-standing or hotel restaurant preferred. TIPS alcohol service certification preferred. Ability to meet local age requirements in order to serve alcohol. Availability to work a flexible schedule to include mornings, weekends, and holidays. Fluency in English, verbal and written. Ability to continuously stand and/or walk for the majority of a shift, including negotiating wet tile floors and steps, standing and walking. Ability to negotiate varied floor surfaces continuously. Fine motor coordination is needed to pour beverages, decorate cocktails, and fold napkins. Ability to move tables and chairs when needed. Ability to carry over ones shoulder occasionally. Ability to utilize hand and elbow movements for polishing glassware, silver setting up tables, shaking, pouring, and mixing drinks. Excellent sight and balance needed for negotiating varied floor surfaces. Ability to handle lighted candles and hot fluids, coffee, and tea. Ability to lift and/or carry a 30 lb. tray, crate, or box. Must be able to work in extreme temperatures, like freezers (-10F) and kitchens (110F).
WHATS IN IT FOR YOU
Pay Rate: $16.37 Per Hour
Paid Vacation and Sick Time
Strong sense of belonging through diversity, equity, and inclusion
Discounted room rates for Aparium properties for you and your out-of-town guests
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are and where they come from and take pride in who we serve. Aparium is an E-Verify employer.