Senior Vice President of Operations

Job Type

Full-time

Description

Athena Hospitality Group is seeking an experienced Vice President of Operations to provide strategic leadership and operational oversight across our growing portfolio of hotel properties. This role will be responsible for driving financial performance, strengthening operational standards, developing property leadership teams, and ensuring each hotel delivers exceptional guest experiences.

The Vice President of Operations will partner closely with ownership, corporate leadership, and property teams to maximize revenue, control costs, and build strong operational cultures across the portfolio.

Key Responsibilities
Portfolio Leadership

• Provide strategic direction and oversight for all hotel operations within the portfolio.
• Lead and support General Managers to achieve operational and financial targets.
• Ensure consistent execution of company standards, brand requirements, and operational procedures.
• Conduct regular property visits to evaluate operational performance, leadership effectiveness, and guest experience.

• Drive property-level profitability through oversight of:
  
  • Revenue performance
  • Labor management
  • Expense control
  • Gross Operating Profit (GOP)
• Review and analyze financial reports including P&L statements, labor reports, and operational dashboards.
• Partner with Revenue Management and Sales teams to maximize RevPAR and occupancy.
• Develop strategies to improve performance across underperforming properties.

• Recruit, mentor, and develop high-performing General Managers and hotel leadership teams.
• Provide coaching and performance guidance to property leaders.
• Foster a culture of accountability, engagement, and operational excellence.
• Partner with Human Resources on leadership development, succession planning, and talent strategy.

• Ensure all properties meet brand standards and quality assurance requirements.
• Monitor guest satisfaction metrics including survey scores, online reputation, and brand performance indicators.
• Lead action plans to address performance gaps or audit deficiencies.

• Collaborate with executive leadership on operational strategy and portfolio growth.
• Participate in new hotel openings, transitions, and acquisitions.
• Lead operational integration for newly added properties.
• Identify operational efficiencies and implement best practices across the portfolio.

• Serve as the primary operational liaison for hotel owners.
• Present operational and financial performance updates.
• Develop strategies aligned with ownership goals and investment objectives.

• 15+ years of progressive leadership experience in hotel operations.
• Experience overseeing a portfolio of 20+ hotels.
• Extensive experience in limited-service and extended-stay hotel operations, including midscale, select-service, and full-service segments.
• Direct experience with Marriott and Hilton brands required.
• Previous experience as a General Manager of a full-service or select-service hotel strongly preferred.

• Strong financial and operational leadership capabilities.
• Proven ability to build and develop high-performing teams.
• Deep knowledge of hotel brand standards and operational systems.
• Excellent communication and relationship management skills.
• Ability to travel regularly to support hotel operations.