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Senior Vice President, Client Operations

BNY Mellon

Pittsburgh, PA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Automation, Business Administration, Coaching, Compensation and Benefits, Continuous Deployment/Delivery, Continuous Improvement, Corrective Action, Customer Escalations, Customer Relations, Customer Service Management, Data Analysis, Finance, Financial Services, Financial Systems, Global Financial Markets, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Market Analysis, People Management, Performance Management, Performance Reviews, Process Development, Process Improvement, Quality Management, Reconciliation, Regulations, Risk Analysis, Risk Management, Root Cause Analysis, Service Delivery, Team Lead/Manager, Team Player, Time Management
LOCATION
Pittsburgh, PA
POSTED
1 day ago
Job Description

Senior Vice President, Client Operations

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Vice President, Client Operations to join our Corporate Trust team. This role is located in Pittsburgh

In this role, you'll make an impact in the following ways:
  • Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
  • Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
  • Build strong, trusted client relationships and ensure consistent, accurate service delivery
  • Ensure full compliance with BNY Mellon policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches
  • Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
  • Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
  • Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
  • Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
  • Lead and coordinate business and change initiatives impacting day to-day operations
To be successful in this role, we're seeking the following:
  • Bachelor's degree in Business, Finance, or related field required.
  • Advanced degree or professional certifications in finance or business administration preferred.
  • Typically 15+ years of experience in corporate trust or related field within financial services.
  • Good experience of Trade processing, reconciliation, client service and people management required.
  • Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
  • Experience in holding teams responsible to department KRI's and undertaking annual performance reviews with teams.
  • Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.
At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

About Us

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

About the Company

B

BNY Mellon