Leads the strategic direction, growth, and performance of the Business Lending and Services portfolio. Accountable for P&L performance, market expansion, program & product management, member experience, operations, and the broader business member product and portfolio strategy. Drives sustainable growth through integrated client strategies and relationships, strong risk management, and operational excellence. Builds high-performing teams and partners across the enterprise to deliver holistic financial solutions and achieve corporate objectives. Ensure Business Lending and Services strategies and activities align with the corporate objectives as well as the Lending department and organizations'' mission, vision and values.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Desired Qualifications
Additional Information
Hours:
Locations:
820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Dr. Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
Define and execute short- and long-term strategic vision and goals for Lending's Business Lending division, aligning segment strategies to enterprise growth objectives, member needs, and market opportunities
Accountable for strategic direction, leadership, portfolio performance, including revenue growth, profitability, credit quality, portfolio mix, member experience, risk governance, and operational effectiveness of the business lending and services portfolio
Lead business development strategies through market expansion and member acquisition strategies, relationship-based sales, pipeline discipline; identify new growth opportunities based on market trends, economic conditions, and competitive intelligence
Lead enterprise product and portfolio management, including go-to-market product strategy, lifecycle management, roadmap development, market positioning, member adoption, pricing discipline, product launch strategy, portfolio performance, and ongoing optimization
Build and maintain executive-level relationships with key clients, business leaders, and community stakeholders to advance business member value and long-term organizational performance
Oversee portfolio health and credit quality, ensuring adherence to risk frameworks, regulatory requirements, including underwriting standards, pricing discipline, portfolio monitoring practices, and sound credit governance
Ensure Business Banking and Lending strategies, activities, products, and operations comply with applicable federal and state laws, rules, regulations, internal policies and governance standards
Define and deliver performance and effectiveness, establish relevant financial, product, portfolio, member, operational, sales, and risk metrics, determine gaps and opportunities for optimizing capabilities
Lead, coach, and develop teams of relationship managers and sales leaders; establishes performance expectations, sales discipline, and pipeline management rigor
Drive cross-sell and relationship deepening strategies through collaboration with Treasury Management, Retail, Wealth, US Small Business Administration (SBA) and other partners
Ensure operational excellence through technology enhancements, consistent execution of processes, controls, and compliance standards, documentation, issue management, and continuous process improvement
Champion technology-enabled transformation across the business lending and services portfolio, including digital capabilities, data and analytics, automation, artificial intelligence, workflow modernization, member self-service, process redesign, and scalable operating models
Foster a high-performance culture focused on accountability, talent development, succession planning, and employee engagement
Serve as a key advisor to executive leadership, providing insights on portfolio performance, market opportunities, product strategy, go-to-market execution, risk trends, and transformation initiatives
Perform other duties as assigned
Define and execute short- and long-term strategic vision and goals for Lending's Business Lending division, aligning segment strategies to enterprise growth objectives, member needs, and market opportunities
Accountable for strategic direction, leadership, portfolio performance, including revenue growth, profitability, credit quality, portfolio mix, member experience, risk governance, and operational effectiveness of the business lending and services portfolio
Lead business development strategies through market expansion and member acquisition strategies, relationship-based sales, pipeline discipline; identify new growth opportunities based on market trends, economic conditions, and competitive intelligence
Lead enterprise product and portfolio management, including go-to-market product strategy, lifecycle management, roadmap development, market positioning, member adoption, pricing discipline, product launch strategy, portfolio performance, and ongoing optimization
Build and maintain executive-level relationships with key clients, business leaders, and community stakeholders to advance business member value and long-term organizational performance
Oversee portfolio health and credit quality, ensuring adherence to risk frameworks, regulatory requirements, including underwriting standards, pricing discipline, portfolio monitoring practices, and sound credit governance
Ensure Business Banking and Lending strategies, activities, products, and operations comply with applicable federal and state laws, rules, regulations, internal policies and governance standards
Define and deliver performance and effectiveness, establish relevant financial, product, portfolio, member, operational, sales, and risk metrics, determine gaps and opportunities for optimizing capabilities
Lead, coach, and develop teams of relationship managers and sales leaders; establishes performance expectations, sales discipline, and pipeline management rigor
Drive cross-sell and relationship deepening strategies through collaboration with Treasury Management, Retail, Wealth, US Small Business Administration (SBA) and other partners
Ensure operational excellence through technology enhancements, consistent execution of processes, controls, and compliance standards, documentation, issue management, and continuous process improvement
Champion technology-enabled transformation across the business lending and services portfolio, including digital capabilities, data and analytics, automation, artificial intelligence, workflow modernization, member self-service, process redesign, and scalable operating models
Foster a high-performance culture focused on accountability, talent development, succession planning, and employee engagement
Serve as a key advisor to executive leadership, providing insights on portfolio performance, market opportunities, product strategy, go-to-market execution, risk trends, and transformation initiatives
Perform other duties as assigned