Senior VA Account Manager

About SonderMindAt SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. Our individualized approach to care starts with using innovative technology to help people find the right, in-network therapist, should they choose to use their insurance. SonderMind's clinicians are committed to delivering best-in-class care by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.To follow the latest SonderMind news, learn about what it's like to work at SonderMind, and get to know our clients, you can follow us on Instagram, LinkedIn, and Twitter.About The RoleSonderMind is hiring a VA Account Manager to join our Military and Government Partnerships team. This role manages day-to-day relationships across two key partnership channels: VA Medical Centers (VAMCs) operating under the Community Care Network (CCN), and TRICARE-covered active duty service members and their dependents through MTFs (Military Treatment Facilities), base clinics, and Family Readiness programs. You will serve as the primary point of contact across your assigned territory, helping Veterans, active duty families, and military-connected individuals access mental health services through SonderMind.You will work closely with the Head of Military and Government Partnerships, Care Operations, and the senior AMs, managing a defined set of VA and TRICARE relationships and building deep familiarity with referral systems, authorization workflows, and the people that make both partnership channels work.This is a great fit for someone who wants to grow their account management experience in a mission-driven, complex dual-channel partnership environment serving those who serve.What You'll DoManage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, responsive point of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channelsSupport Veterans in accessing Community Care Network (CCN) mental health services and TRICARE-covered active duty dependents in accessing in-network behavioral health care — resolving scheduling, onboarding, and access barriers in partnership with internal teamsTrack referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs teamTrain VAMC staff on SonderMind's CCN referral processes and MTF/base clinic staff on TRICARE authorization and scheduling workflows, ensuring all partners can send referrals confidentlyCoordinate with Care Coordination, Provider Success, and Billing teams to resolve account-level issues affecting both VA and TRICARE beneficiariesMaintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in SalesforceSupport the senior AM and Head of Military and Government Partnerships with reporting, site-specific insights, and preparation for strategic conversations across both VA and TRICARE accountsWhat Does Success Look Like?In the first 30 days: Complete onboarding, learn the VA CCN referral management systems, TRICARE authorization workflows, and SonderMind's internal processes; establish initial contact with VAMC and MTF sites in your territoryIn 90 days: Independently manage day-to-day relationships across both VA and TRICARE accounts; respond to inquiries, resolve access barriers, and maintain an accurate picture of account healthIn 6 months: Territory runs smoothly across both channels; referral volume is stable or growing, contacts know you by name, and you proactively flag patterns for actionLong-term: Build strong VA and TRICARE relationships that drive referral volume and access to care for Veterans and military families; be prepared to take on a larger territoryWho You Are4–6 years experience in account management, client success, or a client-facing coordination role2+ years experience working with or within the Department of Veterans Affairs, VA Community Care Network, or TRICARE programsStrong relationship-building and communication skills — comfortable working with external partners across government and military environmentsOrganized and detail-oriented; able to manage multiple accounts and follow through on commitmentsCollaborative mindset with experience working cross-functionally to resolve customer issuesFamiliar with CRM tools (Salesforce preferred) and comfortable in fast-paced, evolving environmentsNice to HaveMSA or MTF liaison experience strongly preferredBackground in healthcare, behavioral health, or tech-enabled servicesFamiliarity with government payer programs, TRICARE authorization workflows, or enterprise client managementPersonal connection to military or veteran communities is a plusOur BenefitsThe anticipated salary rate for this role is between $100,000-$112,500 per year. In addition, this role is bonus eligible.As a leader in redesigning behavioral health, we support our employees with benefits that accelerate careers and enrich lives. Our benefits include:Flexible hybrid work arrangementGenerous PTO policy (minimum three weeks per year)Free therapy coverage benefits (must be enrolled in our medical plans to participate)Competitive Medical, Dental, and Vision coverage with HSA and FSA optionsEmployer-paid disability, life, and AD&D insurance; short-term disability coverage for up to seven weeksEight weeks of paid parental leave (potentially more with STD eligibility)401(k) with 100% match on 4% of base salary, immediately vestedAnnual travel to Denver for Shift gatheringFourteen company holidays and company shutdown between Christmas and New YearSupplemental life and pet insurance, commuter benefits, and moreApplication DeadlineThis position will be an ongoing recruitment process and will be open until filled.Our Hiring Process & Use of AIWe use technology, including AI-assisted tools, to support our recruiting process. These tools help with scheduling interviews, notes, transcriptions, candidate information, and outreach. We may process the personal and professional information you share as part of your application. Hiring decisions are made by our recruiting and hiring teams without reliance on automated systems.If you have questions about the technologies used, need an accommodation, or would like a team member to review a decision, please contact talent@sondermind.com.Equal OpportunitySonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, age, national origin, disability, medical condition, sexual orientation, or any other characteristic protected by applicable laws.#J-18808-Ljbffr