DTS is looking for Senior UX Designer for our direct client position in Detroit, MI
Engagement Description
The UX Designer will support the CSR Assist product as it progresses through the Build-Operate-Transfer phase. This role will partner closely with product, business, content, and technology teams to translate evolving requirements and product direction into clear, high-fidelity, implementation-ready designs in Figma.
The designer will help define and refine end-to-end user experiences for customer service representatives using an AI-enabled support tool, including workflows, interaction patterns, screen states, edge cases, and responsive design considerations. The overall experience should be intuitive, efficient, accessible, and aligned to human-centered design principles and established design standards.
This role is critical to maintaining design momentum during delivery, supporting a smooth transition of product ownership, and ensuring the experience is clearly documented and ready for implementation by client teams.
Top 3 Required Skills/Experience – The most important must-have skills. Include:
• Three (3) to five (5) years of experience in UX or product design, with demonstrated ability to create high-fidelity, production-ready designs for complex digital products.
• Advanced Figma design skills
o Create polished, high-fidelity screen designs, prototypes, and design documentation in Figma
o Apply component-based design, auto layout, responsive behavior, variants, and interaction states
o Work efficiently within an established design system and contribute to scalable, reusable patterns as needed
• Experience designing complex workflows and enterprise or service-support tools
o Translate business requirements, user needs, and technical constraints into clear, usable workflows
o Design for multi-step interactions, dynamic states, edge cases, and decision-support experiences
o Collaborate with cross-functional teams to refine designs through build and implementation
Required Skills/Experience – The rest of the required skills/experience. Include:
• Participates in requirement-gathering activities to understand business needs, user goals, product scope, and measures of success
• Translates concepts, requirements, and product direction into user flows, wireframes, prototypes, and high-fidelity designs
• Designs clear, efficient workflows for users operating in complex, information-rich environments
• Documents screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation
• Collaborates closely with product owners, business partners, content strategists, developers, and other designers
• Iterates on designs based on stakeholder feedback, usability considerations, and technical implementation needs
• Works within established design systems and UX standards to maintain consistency and scalability
• Designs responsive experiences and considers usability across relevant screen sizes and system constraints
• Applies accessibility and human-centered design best practices throughout the design process
• Communicates design decisions clearly through design reviews, walkthroughs, and supporting documentation
• Demonstrates the ability to work in an Agile product environment with evolving requirements and delivery timelines
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Experience designing AI-enabled, assistant, chatbot, or decision-support experiences
• Experience designing internal tools, contact center applications, or customer service representative workflows
• Experience working on products in active build, pilot, or Build-Operate-Transfer environments
• Ability to understand how data, service, and technical limitations affect design implementation
• Familiarity with healthcare, health insurance, or other highly regulated digital experiences
• Strong visual and interaction design skills
Education/Certifications – Include:
• Bachelor's degree in related field required
• Master's degree in related field preferred
• Extensive Experience in the User Experience Design field can be used to substitute education.
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DTS offers excellent compensation package.
Contact:
Harmandeep
Digital Technology Solutions
313-380-3139