Senior UX Designer, Customer Experience and Business Trends

We"re looking for a Senior UX Designer to join the team that owns Working Backwards, the innovation practice that has shaped how Amazon builds products for decades. You"ll be designing experiences at the intersection of human creativity and multi-agent AI, helping tens of thousands of Amazon builders put their customers at the center of every product decision.

Your work will shape how Amazonians across every business, from AWS to Stores to Devices, approach product ideation and development. That means designing experiences that don"t just look good, but fundamentally change how people think. You"ll be asking hard questions: How do you design a conversation between a human and multiple AI agents that feels natural, trustworthy, and genuinely useful? How do you make AI feedback feel grounded and actionable rather than generic? How do you guide someone through a process that requires real thinking without losing them along the way?

We operate like a startup inside Amazon, with a focused team that moves fast and owns everything end to end. This role demands someone who thrives across a wide scope and isn"t afraid to roll up their sleeves. You"ll own the full UX lifecycle, from empathy mapping and user research to interaction design, high-fidelity specs, and go-to-market assets that bring the product to life at conferences and digital campaigns. Your core focus is the product experience itself, but on a team like ours, great designers also help tell the story of what they"ve built.

The ideal candidate is deeply customer obsessed, moves fast in ambiguous environments, and brings strong skills across UX research, interaction design, visual design, and prototyping. You"ve worked on AI products before and understand the unique challenges of designing for systems that behave differently every time. You know how to use AI tools to accelerate your own work, from rapid prototyping to motion and video. You collaborate naturally with product, engineering, and science partners, and you"re as comfortable presenting to senior leaders as you are iterating in the weeds with an engineer.

Most importantly, you care deeply about the people using what you build. Our users tell us our product feels like a thinking partner, not just another AI tool. That"s not an accident, and it"s not finished. You"ll be the person who keeps raising that bar.

If you"re excited by the challenge of designing human-AI experiences that change how tens of thousands of Amazonians build products, we want to hear from you.

Key job responsibilities

• Own the end-to-end UX process for an AI-native product, from early research and concept exploration through detailed interaction design, specs, and post-launch iteration
• Define and pioneer interaction patterns for multi-agent AI experiences that feel trustworthy, intuitive, and genuinely useful
• Conduct user research, usability testing, and empathy mapping to understand builder needs and translate insights into design decisions that shape product strategy
• Create a wide range of design artifacts including user flows, wireframes, prototypes, and production-ready visual designs across web and mobile
• Use AI-assisted tools to accelerate design delivery, from rapid prototyping to go-to-market assets like promotional videos, conference materials, and digital banners
• Partner closely with product, engineering, and science teams to influence technical decisions and enable the best possible user experience
• Synthesize behavioral data and voice of customer feedback to identify friction points, surface opportunities, and advocate for the user in roadmap discussions
• Define and document scalable interaction patterns and design standards that grow with the product and inform partner teams
• Present work confidently to cross-functional partners and senior leaders, building consensus and driving alignment on design direction

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Applied Scientists, UX Designers, Business Intelligence Engineers, and more.