Senior Utility Customer Service Specialist

City of Roseville, CA

Roseville, CA

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JOB DETAILS

SALARY

$29.78–$41.90 Per Hour

SKILLS

Accounting, Analysis Skills, Background Investigation, Billing, Compensation and Benefits, Customer Support/Service, Data Management, Detail Oriented, Documentation, Educational Evaluation, Employee Assistance Plan, Employee Benefits, Establish Priorities, Finance, Flexible Spending Accounts, Health Insurance, Higher Education, IBM Maximo Asset Management, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Organizational Skills, Problem Solving Skills, Retirement Plan, Software Administration, Software Configuration Management, Software Testing, Technical Accounting, Time Management, Training/Teaching

LOCATION

Roseville, CA

POSTED

2 days ago

Salary: $29.78 - $41.90 Hourly
Location : Roseville
Job Type: Full-Time Regular
Job Number: 202600129
Department: Electric
Division: ELE Utility Billing
Opening Date: 05/29/2026
Closing Date: 6/14/2026 11:59 PM Pacific
Bargaining Unit: Stationary Engineers Local 39

Description
SENIOR UTILITY CUSTOMER SERVICE SPECIALIST
Energize Your Career with Us!
The Roseville Utility Billing Department is in search of a detail-oriented, analytical, and self-motivated individual to join our team. In this role, you will tackle problem-solving challenges, lead initiatives, conduct software testing, and troubleshoot various issues.

We seek a candidate who excels at providing exceptional customer service and thrives in a fast-paced, dynamic environment. Your primary responsibilities will include supporting our Customer Care teams, delivering training, resolving complex Utility Billing issues, and contributing to the design and documentation of process and policy enhancements.

If you're detail-oriented, organized, and driven to make a positive impact, we'd love to hear from you!
What City of Roseville Offers:

$29- $41 hourly rate (dependent on experience)
Opportunities to learn and promote
Competitive vacation and sick leave programs
10 paid holidays and 2 floating holidays annually
Up to 45 hours of personal leave per year, in addition to vacation time
Bilingual pay opportunity
Health and welfare benefits, with City contributions of up to $2,490 per month
And much more!

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

Examples of Duties

For a detailed and completed job description, please clickHERE.
Minimum Qualifications
EXPERIENCE AND TRAINING

Experience:

Two years of increasingly responsible technical accounting experience that involved the processing of billing and provision of customer service.
AND
Training:

An Associate's degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field. Two years of related work experience can substitute for an Associate's degree.

Supplemental Information
All employment applications must be submitted online at the City of Roseville CAREER PAGES only.

Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

Detailed information on the City of Roseville recruitment practices can be reviewed on the page.

The City of Roseville defines "accredited college or university" as an institution of higher learning and must be listed on the United States website

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at or
A copy of the foreign credential evaluation verification can be attached to the employment application.
If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.

SELECTION PROCESS:

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.
EMPLOYEE BENEFITS:
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website Benefits currently include:

Health, dental, and vision insurance benefits
Cafeteria plan, plus City paid Flex credit
Life insurance (City paid and optional supplemental employee paid)
Flexible spending accounts for dependent and health/medical costs
(CORE) wellness program
Employee assistance plan
Retirement savings plan
Deferred compensation plan(s)
Short-term and long-term disability employee paid plans
Educational reimbursement
Vacation leave, sick leave, personal/management leaves
Holiday pay (plus two floating holidays annually)
Bilingual pay
Longevity pay

GENERAL BENEFITS:
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.

TEMPORARY POSITIONS:
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.
01

Your response to the supplemental question 5-6, the applicant's education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the "Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your "Work Experience" section in the application will not be scored. I understand and agree with the above instructions.

Yes, I understand and agree.
No, I do not understand and agree.

02

Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones.
03

How many years of increasingly responsible technical accounting experience, involving processing of billing and customer service, do you possess?

Less than two years of experience
2-4 years of experience
4-6 years of experience
6+ years of experience

04

The training requirement for this position is an Associate's degree or 60 units of college-level coursework. Alternatively, possession of two additional years of related work experience can substitute for an Associate's degree. Please select how you are qualifying for this position.

I am qualifying for this position with an Associate's degree or 60 units of college level coursework. I have attached a copy of my degree and/or unofficial transcripts to this application.
I am qualifying for this position with an additional two years of relevant work experience in place of an Associate's degree, as indicated in the minimum requirements.

05

Please check the boxes below where you have at least one (1) year of experience with the programs or process. Relevant work experience must be described in the following question for your selection to be considered. Note: You do not need experience in all of these functions to be considered for the position.

Advanced Metering Infrastructure (AMI) including Meter Data Management (MDMS)
Maximo
Cayenta
End-user testing and documentation
Customer Utility Billing
None of the above

06

Please describe your relevant work experience, for the functions you selected in question #5. Please provide detailed examples.
07

Which of the following describes your highest level of Microsoft Office (Microsoft Word, Excel, PowerPoint) proficiency?

Basic
Intermediate
Advanced

08

Describe your experience with one-on-one training and with group training.
09

Please provide an example of a software implementation or application configuration project you or your team successfully completed. How did you ensure the customers' needs were prioritized, and what steps did you take to ensure their requirements were effectively met on time during the process?
Required Question

Senior Utility Customer Service Specialist

City of Roseville, CA

Roseville, CA

About the Company

City of Roseville, CA

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