Senior Treatment Coordinator
James Warren Dental – Millbrae, CA
Compensation: $30–$38 per hour, depending on experience
Schedule: Monday–Thursday (32 hours/week) with potential for Friday hours in the future as the practice continues to grow
Benefits:
* Health insurance
* Dental benefits
* 401(k)
* Paid holidays
* Paid time off (PTO)
About Us
James Warren Dental is a modern, patient-focused dental practice located in downtown Millbrae. Our office features digital scanners, CBCT imaging, laser dentistry, Weave communication systems, and Dentrix practice management software.
We are a growing practice with one doctor, two hygienists, and a collaborative team that prioritizes exceptional patient experiences, open communication, continuous learning, and mutual support.
Our office has a bright, welcoming atmosphere with skylights, ceiling fans, music throughout the day, and a strong commitment to creating a positive experience for both patients and team members.
As our practice continues to grow and add associate dentists, we are seeking an experienced Treatment Coordinator who can help patients move confidently through treatment while supporting an efficient and productive schedule.
Responsibilities
* Present treatment plans and discuss financial arrangements with patients
* Explain insurance benefits and estimated patient portions
* Coordinate and schedule treatment appointments
* Follow up on unscheduled treatment and pending treatment plans
* Verify insurance benefits and assist with insurance follow-up
* Collect payments and establish payment arrangements according to office policies
* Maintain accurate patient records and documentation
* Serve as a primary point of contact for patient questions regarding treatment and finances
* Support a positive patient experience from consultation through completion of treatment
* Work closely with the doctor, hygienists, and clinical team to maintain productive schedules
* Assist with patient communication using Weave and Dentrix
Qualifications
Required
* Minimum 2 years of dental treatment coordinator or dental front office experience
* Experience presenting treatment and discussing financial arrangements
* Experience with dental insurance verification and benefit breakdowns
* Dentrix experience required
* Strong communication and relationship-building skills
* Professional, organized, and dependable
Preferred
* Weave experience
* PPO insurance experience
* Leadership or supervisory experience
Ideal Candidate
We are looking for someone who:
* Builds trust easily with patients
* Is confident discussing treatment and finances
* Is proactive and follows through on tasks
* Takes ownership rather than waiting to be directed
* Maintains a positive attitude during busy days
* Enjoys working closely with both patients and team members
* Wants to contribute to the continued growth of a successful practice
Why Join Us?
* Full-time benefits while working a four-day schedule
* Modern technology-driven practice
* Stable weekday hours
* Supportive and collaborative team environment
* Opportunity to grow with an expanding practice
* Downtown Millbrae location
Work Location: In person – Millbrae, CA