Senior Trainer

Surgical Care Affiliates LLC

NY

JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Clinical Laboratory, Content Development, Continuous Improvement, Corporate Policies, Data Analysis, Healthcare, Healthcare Quality, Hospital, Knowledge Base, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Patient Care, Presentation/Verbal Skills, Process Management, Product/Service Launch, Return on Investment (ROI), ServiceNow, Team Player, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, Webinar, Writing Skills
LOCATION
NY
POSTED
30+ days ago

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

  • Clinical quality
  • Integrity
  • Service excellence
  • Teamwork
  • Accountability
  • Continuous improvement
  • Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Position Overview

Develop and coordinate teammate training, including creation of written and video materials, onboarding and annual training content, artificial intelligence (AI) education, and maintaining existing IT training library.

  • Design and prepare training and educational materials for teammates across the enterprise, including written and video content
  • Partner with various teams to plan and develop training content for both annual training and training for new processes and technology
  • Maintain updated training curriculum in Knowledge Base library
  • Create ServiceNow microsites, as needed, and train teammates to create microsites
  • Create AI-focused training for a broad range of knowledge across the enterprise
  • Code and/or roll out AI agents and align with AI Transformation and AI governance board to develop content, based on the company AI policy and approved technology
  • Track and analyze data to evaluate training effectiveness and make recommendations or modifications, as needed
  • Research, develop, and implement new training strategies; research, learn, and recommend AI-specific training to help teammates leverage AI for success in their roles
  • Maintain and update required annual training courses
  • Manage the training process/approach for the IT department
  • Ensure company ROI on AI technology investments through teammate access to training adoption of AI technology
  • Lead lunch & learn/webinar-style training classes, as needed, for both individual teams and larger, enterprise-wide audiences

Qualifications

  • This position requires a minimum of a Bachelor's degree in Training, Education, or related field, plus 5 years' experience in a similar role
  • Advanced SME in training on AI and how to apply AI training in corporate and clinical work environments
  • Well-versed in Copilot with certifications in Copilot, Gemini, ChatGPT and similar technologies
  • Experienced in the ServiceNow platform and creating microsites
  • Experienced in Microsoft applications: Word, PowerPoint, Outlook, Copilot
  • Proficiency in Adobe
  • Ability to learn technology quickly to build appropriate training
  • Experience and ability to present training to large audiences and respond to questions from all levels, including C-suite leaders.
  • Ability to write and format training articles with supporting visuals (i.e. images, video)

USD $75,000.00/Yr. USD $105,000.00/Yr.

About the Company

S

Surgical Care Affiliates LLC

Surgical Care Affiliates (SCA) partners with leading physicians, hospitals and health systems to develop and implement surgical services strategies across the country. With approximately 5,000 teammates, SCA operates more than 185 surgical facilities, including ambulatory surgery centers, surgical hospitals, and hospital surgery departments, in partnership with approximately 2,000 physicians and in affiliation with 45+ health systems.

At SCA, we put Clinical First. Our mission is to care for our patients, serve our physicians and improve healthcare in America by offering clinical systems, service line growth strategies, benchmarking processes, and efficiency programs that create measurable advantage for surgical facilities—clinically, operationally and financially.

An industry leader, SCA recently created industry-wide clinical outcomes reporting procedures, using metrics endorsed by the National Quality Forum. All SCA facilities pursue accreditation through The Joint Commission (TJC), the American Association of Ambulatory Surgery Centers (AAASC) or the Accreditation Association for Ambulatory Health Care (AAAHC).

Our facilities focus on short-term care and primarily provide non-emergency surgical procedures in many specialties, including orthopaedics, ophthalmology, gastroenterology, pain management, and otolaryngology, among others. Our facilities provide physicians with the logistics and support staff necessary to perform these procedures.

SCA is deeply committed to our core values of clinical quality, integrity, service excellence, teamwork, accountability and continuous improvement.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Healthcare Services
FOUNDED
2007
WEBSITE
http://scasurgery.com/