Senior Telecom / Voice Network Engineer

Job Title: Senior Telecom / Voice Network Engineer

Location: Charlotte, NC / Chicago, IL / Kennesaw, GA / Jacksonville, FL

Duration: Contract - 10 months

Pay Range: $73.67/hr (W2)

Job ID: 399596

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a RTC Voice Access and Security Services Engineer to join our dynamic team. The ideal candidate will have strong experience in carrier transport, SIP access, and session border controller engineering and a proven ability to drive voice access modernization programs from engineering design through implementation while communicating effectively to technical and executive stakeholders.

Responsibilities:

• Provide program guidance and build engineering-informed timelines in partnership with the PMO.
• Develop ROM/SOW estimates for equipment placement and licensing.
• Create and maintain supporting artifacts including BOMs, cost estimates, and placement requests.
• Directly support business-initiated projects and provide status, risks, and issues to leadership.
• Deliver local software and hardware support for complex configurations across SBC, security services, E911, SIP and session management, LAN/WAN, VoIP, and toll-free engineering.
• Integrate with Avaya, Cisco, and Genesys platforms as required.
• Perform SIT testing, document results, and author scripts, MOPs, and low-level designs for SBC, security services, E911, and related integrations.
• Prepare communication materials and structured updates for senior leadership and C-level stakeholders.

Required Skills & Qualifications:

• 10+ years of telecommunications experience with carrier-level SIP trunking and session border controllers.
• Proficiency with protocols: SIP, RTP/RTCP, ISDN, H.323, H.248, MGCP, and voice codecs.
• Hands-on experience with QoS configuration and analysis, jitter mitigation, and bandwidth planning.
• Knowledge of LAN/WAN networking, switches, and routers with 3-5 years in networking environments.
• Strong troubleshooting, analytical, and documentation skills including low-level design and MOPs.
• Experience creating BOMs, ROMs, SOWs, and cost estimates for voice infrastructure projects.
• Proficiency with PowerPoint and Visio for executive-ready communications and diagrams.
• Demonstrated program communication and program management capability under tight deadlines.
• Ability to work in cross-functional, geographically dispersed teams with strong customer service orientation.
• Bachelor's degree in Telecommunications, Data Communications, Computer Science, or related field.

Preferred Skills:

• Experience with Ribbon 7k Session Border Controller and SIP/TDM trunking.
• Background integrating Avaya, Cisco, and Genesys within enterprise voice architectures.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.