Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Senior Telecom Engineer IS specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies. Some travel may be required to support various initiatives and implementations effectively.

Providence supports 100% remote work for residents located in the following areas:

• Alaska

• Washington

• Oregon

• Montana

• California

• Texas: Lubbock (within 65 miles)

• Texas: Levelland (within 65 miles)

• Texas: Plainview (within 65 miles)

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.

• 5 years related experience.

• Experience in automation, specifically related to deployment, recovery, or other manual processes.

• Experience with n-tier solutions.

• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Experience in a Healthcare environment.

• 6 or more years of related experience

• Experience in a Healthcare environment

• 5 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environment

• Preferably hands-on experience with Cisco CUCM, Unity, WebEx Calling and Voice gateways in a multi-data center environment

• Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, System Manager, Session Manager and Media Gateways.

• Deep knowledge of VoIP networking services, including SIP and carrier-based solutions

• Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark

• Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP

• Preferred experience support faxing over SIP/H.323

• Familiarity with CDR systems and SIP log aggregator data collection

• Proficiency in voice testing, load tools, and call-quality measurement tools

• Strong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issues

• Highly developed communication, negotiation, presentation, and consensus-building skills

• In-depth knowledge of IT concepts, strategies, methodologies, practices, and procedures

Salary Range by Location:

AK: Anchorage: Min: $61.31, Max: $104.39

AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82

California: Humboldt: Min: $63.91, Max: $108.82

California: All Northern California - Except Humboldt: Min: $71.70, Max: $122.09

California: All Southern California - Except Bakersfield: Min: $38.56, Max: $61.

California: Bakersfield: Min: $36.99, Max: $59.09

Montana: Except Great Falls: Min: $49.36, Max: $84.05

Montana: Great Falls: Min: $46.76, Max: $79.62

Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32

Oregon: Portland Service Area: Min: $61.31, Max: $104.39

Texas: Min: $46.76, Max: $79.62

Washington: Western : Min: $63.91, Max: $108.82

Washington: Southwest - Olympia, Centralia & Below: Min: $61.31, Max: $104.39

Washington: Eastern: Min: $54.56, Max: $92.89

Washington: South Eastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 434125 Company: Providence Jobs Job Category: Development/Engineering Job Function: Information Technology Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Business Professional Department: 4011 SS IS ESI VOICE SVCS Address: WA Redmond 17425 NE Union Hill Rd Work Location: Redmond Junction At Bear Creek Workplace Type: Remote Pay Range: $see posting - $see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.