As a Senior Technology Sales Support Specialist -Technical Sales Consultant at Wolters Kluwer, you will work directly with strategic and enterprise customers to design, build, and scale sophisticated integrations on the CCH Axcess platform. This role operates at the intersectionof deep technical expertise, customer outcomes, and product evolution—owning complex, high impact engagements from technical discovery through solution delivery.
Acting as a trusted technical authority, you will embed with customer and internal teams to solve real world problems, acceleratetime to value, and translate complex business and workflow requirements into scalable architectures, working solutions, and actionable product insights. This role blends hands-on engineering, solution design, and executive level customer engagement, serving as a critical bridge between customers, sales, product, and engineering.
Responsibilities:
Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities.
Embed with large technical and operational stakeholders to design integrations across CCH Axcess APIs including MCP-based data access patterns.
Own enterprise level technical discovery and serve as the primary technical authority in discussions with CTOs, CIOs, and IT leadership, translating complex requirements into viable solution designs.
Use agentic coding tools (Claude Code, GitHub Copilot, and equivalent) to rapidly prototype and demonstrate integrations in live customer environments. In these scenarios, speed of proof matters.
Build and demonstrate AI workflows using CCH's Expert AI philosophy.
Partner with Product Management to influence the product roadmap by translating customer feedback, market insights, and firm specific workflow gaps into actionable product requirements and prioritization inputs.
Serve as the technical layer in consulting-style engagements where billable technical advisory complements product revenue.
Confidently represent WK's AI strategy in executive and technical forums, translating vision into concrete architecture and implementation guidance.
Support responses to RFPs and basic product inquiries.
Maintain technical documentation and CRM (Salesforce) entries.
Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.
Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items.
Experience:
5+ years in a technical role with direct customer-facing accountability; pre-sales, implementation, or consulting background considered
Hands-on experience with AI-based implementations: LLM/RAG leverage, API design/leverage, agent workflows – with building experience, not purely research
Demonstrated proficiency in REST API integration, cloud data platforms (Azure preferred) and modern data pipeline patterns
Working knowledge of tax and accounting concepts to engage effectively with firm leadership and IT stakeholders; CPA preferred, or comparable experience in professional services or fintech demonstrating rapid domain learning capability.
Experience operating simultaneously across sales, product and engineering audiences
Education:
Other Knowledge, Skills, Abilities or Certifications:
Enterprise Technical Discovery: Ability to lead complex, ambiguous technical discovery with senior IT, architecture, and security stakeholders, translating business objectives into technical solution paths.
HandsOn Engineering Mindset: Comfortable building, prototyping, and troubleshooting real integrations in live or near production environments to prove feasibility and accelerate decision-making.
System & Architecture Thinking: Strong understanding of distributed systems, integration patterns, data flows, identity/security models, and cloud‑native architectures.
Product & Market Awareness: Ability to contextualize customer feedback within broader market trends, competitive positioning, and platform strategy.
Executive Communication: Skilled at explaining complex technical concepts clearly to non‑technical and executive audiences, including CIOs, CTOs, and firm leadership.
Cross Functional Influence: Proven ability to operate effectively across Sales, Product Management, Engineering, and Consulting without formal authority.
Consultative Presence: Demonstrates a trusted‑advisor posture—asks the right questions, challenges assumptions, and guides customers toward scalable solutions.
Professional Services Awareness: Understanding of how technical advisory work complements product revenue and customer value realization.
Ownership Mentality: Takes end-to-end accountability for technical outcomes, follow through, and customer confidence.
Travel Requirements:
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$71,300.00 - $124,500.00 USD
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.