We are seeking an experienced Senior Technology Operations Center (TOC) Analyst to serve as a top-level escalation resource within a growing operations environment. This role plays a critical part in incident management, advanced troubleshooting, and monitoring optimization, helping ensure system stability and performance across infrastructure and applications.
This individual will operate as a technical leader during high-impact incidents, while also enhancing monitoring strategies and mentoring junior team members.
Key Responsibilities
Act as the highest-level escalation point for complex technical issues identified through enterprise monitoring tools
Lead triage and resolution efforts during major incidents, using system data, logs, and performance metrics to drive fast recovery
Enhance monitoring effectiveness by refining alert thresholds, dashboards, service maps, and suppression rules
Identify monitoring gaps and partner with engineering teams to onboard new systems and applications
Create and maintain detailed runbooks, troubleshooting guides, and system documentation
Collaborate cross-functionally with infrastructure, cloud, network, and application teams to resolve issues and improve operational visibility
Partner with business units to implement monitoring for new applications and services
Provide mentorship and technical guidance to junior analysts (Tier 1 and Tier 2)
Support disaster recovery exercises and validate monitoring readiness across platforms
Qualifications
Required:
5+ years of experience in a TOC, NOC, or IT operations environment
Hands-on experience with enterprise monitoring tools (e.g., SolarWinds or similar platforms)
Strong technical knowledge across infrastructure, including servers, networks, cloud environments, and virtualization
Proven ability to lead incident response and troubleshoot complex system issues
Strong communication skills with the ability to coordinate across technical and business teams
Preferred:
Experience in regulated environments (e.g., financial services)
Industry certifications such as ITIL, CCNA, Network+, or monitoring platform certifications
Exposure to tools such as ThousandEyes, Splunk, or similar analytics platforms
Scripting or automation experience (e.g., Python or similar)
Familiarity with event correlation and security monitoring tools
Key Skills
Advanced problem-solving and analytical thinking
Ability to remain composed and effective during high-pressure situations
Strong documentation and process improvement skills
Effective collaboration across technical and non-technical stakeholders
Ability to manage multiple priorities in a fast-paced environment
Additional Details
Standard work schedule within daytime operational hours, with flexibility as needed
Participation in an on-call rotation for after-hours support
Opportunity to contribute to the build-out and maturation of a centralized operations function
Potential for long-term or permanent placement
Pay Details: $33.00 to $50.00 per hour
Search managed by: Jennifer Green
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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