Senior Technology Manager
Visit Indy
Indianapolis, IN
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JOB DETAILS
LOCATION
Indianapolis, IN
POSTED
18 days ago
At Visit Indy, it's our job to promote the city of Indianapolis. And that job has never been easier, more energizing or more rewarding than it is right now. As an unprecedented level of cooperation between business and government boosts Indianapolis to a completely new level, we're reveling in the opportunity to show our city off. That's why we are searching for an organized, self-motivated, positive, proactive individual to join the team as a Senior Technology Manager. Our employees contributed to us being named one of the "Best Places to Work in Indiana" every year since 2016. You can join our team too!
POSITION PURPOSE
The Sr. Technology Manager is responsible for the strategic planning, architecture, security, and operational management of Visit Indy’s technology infrastructure. This role oversees network systems, virtual environments, Microsoft 365 services, cybersecurity, vendor relationships, and emerging technology initiatives. The Sr. Technology Manager serves as the organization’s primary technical authority and advisor, ensuring systems are secure, scalable, cost-effective, and aligned with Visit Indy’s strategic goals. All Visit Indy team members reflect the organization’s “3 Ps” culture – productive, positive and progressive.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Infrastructure & Systems Management
- Architect, implement, and maintain Visit Indy’s hybrid infrastructure including VMware environment, virtual servers, storage systems, and network architecture.
- Manage LAN/WAN connectivity, VLAN segmentation, firewall administration, VPN access, and overall network security.
- Perform system patching, lifecycle management, capacity planning, and high availability validation.
- Maintain accurate infrastructure documentation including network diagrams, IP schema, and system configurations.
- Administer and monitor daily backup operations; regularly test disaster recovery and business continuity procedures.
Microsoft 365 & Cloud Administration
- Administer and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), Intune, Defender, Power Platform, Fabric, and Copilot.
- Manage Microsoft licensing to ensure cost efficiency and appropriate utilization.
- Oversee email security, identity governance, compliance controls, and data retention policies.
- Implement and maintain cloud security best practices and conditional access policies.
- Lead cybersecurity strategies including endpoint protection, identity management, MFA, vulnerability remediation, and security monitoring.
- Serve as primary escalation point for security incidents and infrastructure-related risks.
- Ensure compliance with software licensing and applicable data protection standards.
AI & Emerging Technology
- Evaluate, pilot, and implement AI and automation tools to improve productivity and operational efficiency.
- Support responsible AI adoption and cross-departmental enablement.
- Identify and assess emerging technologies aligned with organizational objectives.
Operations & Support Leadership
- Oversee help desk operations and ensure timely resolution of technical issues.
- Establish workstation standards, configuration management practices, and hardware refresh cycles.
- Provide technical guidance and training to staff to enhance system utilization and productivity.
- Maintain documentation standards for IT systems and processes.
Vendor & Budget Management
- Manage relationships with technology vendors and consulting partners.
- Negotiate and oversee service agreements, contracts, and software maintenance renewals.
- Develop and manage annual IT budget, including forecasting and ROI evaluation.
Strategic Planning
- Serve as primary technology advisor to executive leadership.
- Develop and maintain a technology roadmap aligned with Visit Indy’s strategic initiatives.
- Translate business objectives into secure, scalable technical solutions.
Other
- Stay abreast of new technology and various operating systems in use at Visit Indy and research ways for staff to more efficiently accomplish their goals using available Visit Indy technology.
- Participate in ongoing education needed to maintain knowledge base and effectively assist team in accomplishing their goals using available Visit Indy technology.
- Organize and motivate colleagues to implement organizational goals accomplished in a way that ensures everyone feels a sense of order and direction.
- Coordinate installation of workstation configurations to optimize work zone efficiency
- Administer daily backup of all computer systems
- Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 7+ years of progressive experience in IT infrastructure and systems administration preferred.
- 3+ years managing virtualized server environments (VMware preferred).
- Advanced experience administering Microsoft 365 services.
- Experience with network architecture, firewall administration, and VLAN segmentation.
- Experience implementing cybersecurity controls and disaster recovery planning.
- Experience managing IT vendors and external partners.
- Experience evaluating and implementing emerging technologies, including AI-driven tools.
- Experience supporting both Windows and macOS environments.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodation to enable individuals with disabilities to perform these functions.
- Strategic thinking and long-term planning
- Strong problem-solving and analytical skills
- Clear and effective communication
- Sound judgment and risk assessment
- Organizational and project management skills
- Ability to balance operational support with forward-looking innovation
- Knowledge of desktop and laptop hardware, networking, and wireless networking.
- Ability to diagnose and correct problems
- Ability to develop others computer skills including hardware and software
- Ability to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment.
- Ability to interact with a variety of managers, employees, candidates, vendors, and the public, both on a one-on-one basis and in groups.
- Ability to think logically to troubleshoot and make recommendations for problems as identified.
- Ability to operate office equipment
- Ability to take initiative and work independently.
- Ability to appropriately address sensitive issues.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- This position operates primarily in an office environment and may require occasional after-hours support for system maintenance, upgrades, or incident response.
- This position requires some physical activity, such as reaching, stooping, kneeling, crouching, and crawling; it requires occasional pushing, pulling, lifting, carrying, and moving (up to 15 pounds).
- Ability to move in and between various facilities and handle exposure to inclement weather.
- Strong sensory skills, such as good eyesight, good hearing, and dexterity.
- Good speaking and listening skills.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, and phones.
- This position requires emotional stability to deal with a variety of stakeholders in a professional manner; it also requires the ability to deal with sensitive and confidential information related to candidates, employees, and the company’s business.
Visit Indy is an equal opportunity employer. Accordingly, not only do we adhere to all applicable federal, state, and local laws pertaining to equal employment opportunity, but it is our firm policy to provide equal employment and advancement opportunities for all individuals regardless of race, religion, color, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected category or characteristic. Hiring and promotion practices are performed without regard to the same.
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