Search All Jobs Senior Technical Support Engineer, (Pacific Time Zone)
Job Category: Client Support
Location: US - Arizona - Remote
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Meet Our Team: We are the face of Pega for our customers. As part of our Global Support organization, we provide world‑class technical guidance and trusted advisory support across Pega's products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.
Due to occasional work with FedRamp; US Citizenship is required
Picture Yourself at Pega: Pega is transforming how the world builds enterprise software. As a Senior Technical Support Engineer, you will play a key hands‑on role supporting customers as they design, deploy, and operate Pega solutions across the full application lifecycle.
This is not a traditional help‑desk position. It is a developer‑to‑developer support and advisory role, where you apply strong technical skills, critical thinking, and collaboration to solve complex problems and directly contribute to customer success.
What You''ll Do at Pega: Serve as a trusted technical resource for customers, helping resolve complex, high‑impact technical challenges across Pega platforms
Troubleshoot, analyze, and resolve issues related to application behavior, integrations, performance, and system configuration
Partner with Engineering, Product, and Professional Services teams to escalate issues, share findings, and contribute to continuous improvement
Participate in technical discussions with customer teams, clearly explaining root causes, recommended solutions, and next steps
Contribute to knowledge sharing by documenting solutions, patterns, and best practices
Who You Are: Comfortable participating in a support and on‑call rotation
Strong analytical and problem‑solving skills, with the ability to work through complex technical scenarios
Experience working directly with customers or stakeholders in fast‑paced, sometimes high‑pressure environments
Able to quickly understand end‑to‑end customer environments, application architectures, and deployment models
Clear communicator who can translate technical details into practical guidance
What You''ve Accomplished: Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
4+ years in a technical role working with Java/J2EE and database‑driven enterprise applications
3+ years of hands‑on experience as a Java developer
Experience supporting or administering Java application servers (e.g., Tomcat)
Strong troubleshooting and debugging skills in production or near‑production environments
Experience working with relational databases (preferably PostgreSQL)
Interest in and exposure to AI‑enabled technologies and modern platform capabilities
Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information Base salary range for this role is 84,200 - 125,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23582
AI in Action - Responsible Use of AI in Recruitment Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support. All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
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Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.
P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.
P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.