Senior Technical Specialist Platform Support
Winston-Salem NC & New York NY Hybrid Full-time Salary: $120K - $125K Per Annum
DOE Required Qualifications
• Bachelors degree or equivalent experience in an IT-related field • 3 years of experience with Cisco networking routers, switches, firewalls • 3 years of experience supporting enterprise Linux/UNIX environments (Red Hat, AIX) • 3 years of experience with databases and middleware (SQL Server, DB2, IBM MQ, WebSphere) • Experience supporting distributed mission-critical transaction processing platforms • Hands-on experience with Java • J2EE application servers • WebSphere preferred • Working knowledge of VMware and Windows Server environments
Strong troubleshooting, analytical, and problem-solving skills Strong communication skills and ability to work in a fast-paced team-oriented environment
Preferred Qualifications
• Experience in payments or financial services technology • Experience with Open Banking digital wallets or emerging payment technologies • Relevant certifications (CCNA, CCNP, MCSE, ITIL) • Mainframe file transfer and Linux shell scripting experience • Vendor management experience
Key Responsibilities
• Monitor, troubleshoot, and resolve system, network, and application issues • Lead and coordinate major incident response and escalation • Support production environments, releases, and infrastructure changes • Perform root cause analysis and document corrective actions • Develop and maintain operational runbooks and procedures • Coordinate with vendors, clients, and internal teams • Participate in disaster recovery planning and testing
Benefits via Pride Global
Eligible employees receive: • Medical, dental, and vision insurance • 401k retirement savings • Life and disability insurance • Accident & critical illness coverage • Legal and employee assistance programs • Pet auto and home insurance • Discounts with preferred vendors