Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety

Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety - Google Careers

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Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety

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corporate_fareGoogleplaceSeattle, WA, USA; Atlanta, GA, USA; +3 more; +2 more

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XIn accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Atlanta, GA, USA; Austin, TX, USA; Washington D.C., DC, USA.

Minimum qualifications:

• Bachelor"s degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience in AI/ML application, process design and automation.

Preferred qualifications:

• Advanced degree in Computer Science, Engineering, or a related technical field.
• 8 years of experience managing cross-functional or cross-team projects.
• Demonstrated track record of designing and implementing complex, cross-functional workflow automation.
• Deep technical understanding of LLMs, agentic workflows, prompt engineering, and automation tooling.
• Exceptional stakeholder management skills with experience influencing executive leadership (Directorplus level).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You"re equally comfortable explaining your team"s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Architect and drive the strategic roadmap for T&S quality"s transition to AI-driven process automation and workflow optimization.
• Own the design and execution of quality automation. Build scalable, AI-enabled workflows that integrate across product areas while partnering with T&S leadership to align automation initiatives with global safety infrastructure and business goals.
• Establish and lead the programmatic framework for identifying, prototyping, and deploying AI/ML solutions (including Large Language Models (LLMs) and GenAI) to automate business-as-usual (BAU) tasks, such as project planning, intake, portfolio tracking, quality monitoring, and ongoing maintenance.
• Scale the adoption of AI agents across the organization, establishing best practices, training, and frameworks for agentic workflow development.
• Define the cross-functional engagement model and align technical dependencies with Tooling, QA Automation, Engineering and other cross-functional teams to integrate scalable automation tools into a cohesive, shared platform.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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