Accounting, Acquisition Strategy, Brochures, Capital Equipment, Communication Skills, Construction, Customer Relations, Customer Support/Service, Database Administration, Develop and Maintain Customers, Email Campaign, Field Sales, File Maintenance, High School Diploma, Identify Issues, Inside Sales, Inventory Management, Inventory Planning, Manufacturing, Marketing, Microsoft Excel, Multitasking, Organizational Skills, Parts Sales, Presentation/Verbal Skills, Pricing, Process Management, Production Control, Purchase Orders, Purchasing/Procurement, RPG Programming Language, Resolve Customer Issues, Sales, Stock Purchase Plans, Systems Maintenance, Team Lead/Manager, Technical Sales, Willing to Travel, Writing Skills
The Company
Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.
Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).
More information about the holding company and overall organization can be found at www.heicocompanies.com.
The Position
This position is a member of the Sales/Marketing Department. The Customer Service Representative 3 will report directly to the RPG Team Leader and is responsible for assisting customers and Replacement Parts Group parts sales with both external and internal sales.
Job Description
Primary Responsibilities
- Interface with customers via phone, fax, mail, e-mail and internet. To place and input quotes (Internal sales)
- Answer all customer inquiries using available information and resources
- Quote items as requested
- Quote follow-up
- Notify customers of delivery or pricing discrepancies
- Assist customers with specific needs regarding order placement and/or follow up
- Determines part number and/or components required
- Input orders
- Review order status changes with customer
- Expedite orders as requested by customer
- Maintain Open Order Report on a weekly basis
- Assist Engineering, Purchasing, Accounting, Production Control, TSS and Sales as required
- Provide accurate data as requested by various departments regarding customer request and quotes
- Provide/maintain sales figures
- Maintain system pricing structures
- As required, review pricing structures and identify problem areas to appropriate department
- Adjust pricing as required with approval of immediate supervisor
- Maintain customer database
- Maintain customer information database as required for customer service
- Maintain order and quote files along with customer correspondence
- Maintain files in neat and orderly manner
- Assist in creating Aftermarket parts brochures and Maintenance tips for our Constant Contact email campaigns
- Perform Customer Visits for External Sales
- Strategically seek opportunities to visit customers
- Create and maintain an efficient customer visit schedule
- Meet with customer purchasing departments to discuss replacement parts orders/blanket orders
- Assist with Inventory Management
- Safety stock plans
- Obsolete inventory plans
Job Requirements
Education
- High School Diploma or GED equivalent
- Six to eight years’ experience in job related position preferred
- Associate’s Degree with four years of job related experience
- Bachelor’s Degree with two years of job related experience
Skills & Relevant Work Experience
- Proficient oral and written communication skills
- Strong sales experience/skills
- Capital machinery/equipment knowledge
- Ability to manage multiple tasks throughout the day
- Ability to deal with all types of customers and situations
- MS Suite expertise (with excel)
- Expert technical knowledge of parts and machinery
Travel Requirements: Up to 30%
EOE M/F/D/V
B
Bartell Machinery Systems LLC