Senior Technical Infrastructure Program Manager

Amazon.com Inc

MA

JOB DETAILS
SKILLS
Bill of Materials (BOM), Build Management, Campaigns, Capacity Analysis, Capacity Management, Concurrency, Concurrent Programming Language Family, Cross-Functional, Data Modeling, Documentation, ERP (Enterprise Resource Planning), Inventory Turns, Leadership, Master Production Schedule, Metrics, Operations Planning, Options Analysis, Performance Metrics, Process Development, Production Planning, Productivity Model, Program Planning, Project/Program Management, Purchasing/Procurement, Python Programming/Scripting Language, Reporting Dashboards, SQL (Structured Query Language), Scripting (Scripting Languages), Standards Development, Supply Chain, Supply Chain Operations, Technical Leadership, Time Management, Tissue Engineering, Vendor/Supplier Planning, eCos
LOCATION
MA
POSTED
4 days ago

We are seeking a Senior Technical Infrastructure Program Manager (TIPM) to own build planning and production infrastructure program management in Boston. This is a high-mix, high-development environment where build campaigns change frequently, BOMs evolve between iterations, and you must integrate supply chain availability, operational capacity, and engineering demand into executable build plans while building the systems, processes, and cadences that don't yet exist.

You will be the connective tissue between engineering, supply chain, and operations. You will take on large, ambiguous problems, develop solutions, and lead their implementation. This role requires MRP/ERP fluency, advanced scheduling, capacity modeling, and data-driven decision making. You will not just execute plans, you will define the planning infrastructure from the ground up.

Key job responsibilities

Build Planning & Production Program Management

  • Own the Master Production Schedule (MPS) aligning customer demand, material availability, and operational capacity across concurrent build campaigns and product configurations.
  • Integrate inputs from engineering (build requirements, BOM changes, ECOs), supply chain (lead times, supplier commitments), and operations (workforce, equipment) into a single source of truth.
  • Manage build plan volatility. Rapidly re-plan when designs change, materials slip, or priorities shift. Provide impact assessments and options to leadership when disruptions occur.
  • Establish and drive planning cadences (weekly build reviews, material readiness reviews, capacity sessions) for cross-functional alignment.
  • Define batch sizes, sequencing, and line loading strategies for a high-mix, low-volume pilot environment.

Supply Chain Integration & Material Readiness

  • Partner with procurement to ensure material availability aligns with the build plan. Track supplier commitments and delivery performance against schedule.
  • Manage MRP parameters, safety stock, and reorder points appropriate for evolving BOMs and frequent engineering changes.
  • Coordinate ECO implementation; manage end-of-life, substitutions, and new part introductions without disrupting active builds.
  • Drive Clear-to-Build (CTB) assessments and build readiness reviews ahead of each build campaign. Identify shortages, expedite critical path items, and develop mitigation plans.

Capacity Planning & Operational Alignment

  • Model production capacity including workforce availability, equipment constraints, and facility capabilities to ensure build plans are achievable.
  • Perform capacity analysis for upcoming campaigns, flag bottlenecks early, and propose schedule alternatives with data-driven trade-off options.
  • Support pilot-to-production ramp planning with capacity models and production rate projections.
  • Manage multiple concurrent programs at varying maturity stages with end-to-end visibility.

Planning Systems, Tools & Metrics

  • Develop and publish KPIs: schedule attainment, CTB rate, on-time material delivery, inventory turns, shortage resolution time. Present performance via automated dashboards.
  • Create standardized processes, templates, and documentation that scale as the organization grows.
  • Build automated reports and trackers using scripting (SQL, Python) where needed to eliminate manual reporting limitations.

Stakeholder Management & Program Development

  • Serve as central point of contact for build schedule status. Own program communications, plans, changes, risks, and recovery options to all stakeholders.
  • Operate in a high-ambiguity environment where processes, systems, and org structures are being built alongside the products.
  • Take on undefined problems, scope them, develop solutions, gain buy-in, and lead implementation without perfect information.
  • Build the organizational muscle (processes, tools, cadences, documentation) that enables the facility to scale from pilot to production.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles