$130,000–$170,000 Per Year
Application Programming Interface (API), Asset Management, Best Practices, Biology, Blog, Cloud Computing, Cloud-Based Hosting, Code Reviews, Consulting, Customer Service Management, Customer Support/Service, Customer/Client Research, Design Services, Energy & Utilities, Financial Services, Firewalls, Fortune 500 Customers, Google App Engine (GAE), Government, Healthcare, Human Resources, IP Addressing, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Investment Management, JSON, JavaScript, Linux Operating System, Manufacturing, Mentoring, Microsoft SQL Server, Microsoft Windows Operating System, MySQL, Operating Systems, Operations Management, Oracle Database, Perl Programming Language, Process Improvement, Process Modeling, Professional Services, Programming Methodologies, Python Programming/Scripting Language, REST (Representational State Transfer), Relational Databases (RDBMS), Requirements Validation/Verification, Retail, Risk, Rumbaugh OMT (Object Modeling Technique), SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Scrum Project Management and Software Development, Security Clearance, Service Delivery, ServiceNow, Software Configuration Management, Software Development, Systems Administration/Management, Team Lead/Manager, Technical Consulting, Technical Delivery, Technical Support, Technical Writing, Technical/Engineering Design, Telecommunications Industry, Testing, Unix Shell Programming, User Interface/Experience (UI/UX), Web Programming, Web Services, XML (EXtensible Markup Language)
Explore Career Opportunities
Explore career opportunities with GlideFast Consulting, a leading provider of ServiceNow solutions. We have helped over 650 clients, including many Fortune 500 companies, achieve top results by providing tailored solutions and professional services.
About GlideFast
GlideFast Consulting is a trusted partner for businesses looking to transform their out-of-date manual work operations into intelligent and powerful cloud-based digital workflows. Our team of experts provides a range of services, including:
- Advisory Services
- Application Development
- Artificial Intelligence
- Change Enablement
- Cloud Hosting
- Design Services
- Implementations
- Integrations
- Managed Support Services
- Remote Services
- Training
Solutions
With ServiceNow solutions, businesses can:
- App Engine
- Customer Service Management
- Governance Risk and Compliance
- HR Service Delivery
- IT Asset Management
- IT Operations Management
- IT Service Management
- Security Operations
- Service Portal
- Strategic Portfolio Management
Industries
Discover innovation for all industries. Learn why GlideFast is the go-to partner for all industries.
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail
- Nonprofit
- Service Providers
- Telecom Media Tech
Resources
- ServiceNow guides
- Case studies
- Video content
Content from our Experts
- Case Studies
- GlideFast University
- Strato Design Studio
- ServiceNow Guides
- Blog
- Events
- Partnerships
Careers
Join The GlideFast Team
Work with the best consultants and developers in the industry. We are currently seeking a Senior Technical Consultant- CSMTelco to join our team.
Job Details
Job Title: Senior Technical Consultant- CSMTelco
Job Reference: JBRQ0001010
Job Type: Remote
As a Senior Technical Consultant- CSMTelco with GlideFast Consulting, you will develop design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust client solutions utilizing the ServiceNow platform.
Responsibilities
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
- Write, create, custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
- Troubleshoot basic configurations and script issues
- Attend requirements review and validation sessions as required
- Participate in scrum ceremonies
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
- Perform code review of peers as needed
- Work independently and actively support other Technical Consultants as mentor and team lead
- Lead sessions in implementation practices
Experience Required
- 2 years delivering technical solutions on the ServiceNow platform
- 1 year of experience in the telecommunications industry specifically with the implementation of ITSM, CSM, FSM, or OMT solutions for telecom customers
- 1 year in a consulting role delivering software implementations preferable
- Very strong working expertise with configuration and customization of solutions in one or more of the following specializations: CSM, FSM, Telco
- 3rd Party Integrations Development REST, SOAP, MID, Servers, or other additional products
- Expertise with JavaScript and ServiceNow JavaScript APIs
- Working proficiency in the following skills are encouraged:
- Web service proficiency REST, SOAP, as well as XML and JSON knowledge
- Practical knowledge or experience with Operating Systems Linux, Windows
- Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
- Knowledge of relational databases MySQL, MSSQL, Oracle
- Experience in multiple application architectures and supporting technologies
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell
- Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
- Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
- Thorough working knowledge in IT Operations Management or IT Service Management is critical
What You Will Bring
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- 1 ServiceNow Mainline Implementation Certification ITSM, CSM required
- ITIL v3 or v4 Certification preferred
- Maintain active government security clearance if applicable
Compensation
The starting pay range for this role is $130,000.00 - $170,000.00. Actual compensation will depend on a number of factors including actual work location, relevant experience, internal or external technical skills, and other qualifications.
About Us
Apex Systems LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, including pregnancy, childbirth, breastfeeding, or related medical conditions, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability status, as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
Apply for This Opportunity
Apply for this opportunity today and join our team of experts in providing ServiceNow solutions to businesses around the world.
Contact Us
Contact Us
info@glidefast.com
339 999-2190
333 Wyman St Suite 225
Waltham, MA 02451
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