Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Senior Technical Analyst
The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.
The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.
Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of division and/or facility technology
Mentors and trains Division Technical Analysts
Participates in facility-based IT project planning, as needed
Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
50% Required
2 years experience Required Years of Experience
EDUCATION
Bachelor’s degree in information systems or healthcare-related field is preferred
EXPERIENCE
Two years of broad technical experience required
CERTIFICATE/LICENSE
Basic certification in Cisco equipment or Microsoft Products is highly desirable
Valid state driver’s license and proof of auto insurance, if applicable
HCA Florida Osceola Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Senior Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.