Senior Systems Support Analyst

Senior Systems Support Analyst

Salary

$88,078.50 - $132,117.74 Annually

Location

Henderson, NV

Job Type

Full Time

Job Number

0331JUL26-P-CJS

Department

Information Technology

Opening Date

07/27/2026

Closing Date

8/17/2026 3:00 PM Pacific

• Description
• Benefits
• Questions

Position Overview

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Senior Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.

This is the advanced level of the System Support Analyst series. Under general supervision, performs complex systems analysis, architecture, engineering, management, and operations work in support of mission critical technology systems; and performs related duties as assigned.

Please Note: While the current Senior Systems Support Analyst vacancy is within the Department of Information Technology, the list that is established may be used to fill vacancies in other departments across the City of Henderson.

Salary and Benefits

• Competitive Salary Range of $88,078.50 - $132,117.74 annually; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidates qualifications as well as internal equity

• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period

• Annual Pay Adjustment Increase or Lump Sum Bonus

• Contingent upon the City's financial health and subject to availability of funds as determined by the City (subject to change)

• Click here to View the Citys Non-Represented Compensation Policy

• Work-Life Balance

• The City of Henderson requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if required

• Department of Information Technology

• The expected schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week)

• This position is eligible for remote work, with occasional in-person meetings

• Work schedules and remote work opportunities are subject to change

• This option for remote work is only available for incumbents who have completed their probation or qualifying period

• Department of Utility Services

• The expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week)

• This position may be eligible for remote work up to two days per week; at least 50% of work time must be spent in-person onsite

• Work schedules and remote work opportunities are subject to change

• This option for remote work is only available for incumbents who have completed their probation or qualifying period

• Paid Leave and Holidays

• Leave and Holidays Policy

• Family and Medical Leave and Extended Leave Policy

• Comprehensive benefits package* for all full-time, regular non-represented employees including:

• Medical, dental, vision, and life insurance

• Health and Dependent Care Flexible Spending Accounts (FSA)

• Long Term Disability (LTD)

• Employee Assistance Program (EAP) Policy

• Retirement Benefits

• Nevada PERS (Public Employees Retirement System)

• Retirement Health Savings (RHS) Account

• Deferred Compensation - 457(b) and 401(a) Plans

• Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, 529 College Savings Plan

• Public Service Loan Forgiveness Program (PLSF) through the Federal Government

• Tuition and Certification Reimbursement Program, and much more!

• *Click here to review all City Employee Benefits

Click here to familiarize yourself with the job and its physical requirements.

Click here to learn more about the Information Technology Department.

Click here to learn more about the Utility Services Department.

Click here to see what it's like to live in/visit Henderson.

Click here to visit our Candidate Success page.

Minimum Qualifications

• Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Four (4) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
• Note: An equivalent combination of related education, experience, and training may be considered.
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
• Must obtain and maintain Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification upon hire/transfer and recertify as needed. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Technical certifications related to specific job duties of your assigned area may be required.

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1) Completed Employment Application

2) Resume*

• Please attach your documents to the "Attachments" section of your application, click here for attachment instructions.

ASSESSMENT DATES:

Written Exam - In-Person Only (Weighted 40%) - Monday, August 31, 2026

(Best-Qualified Candidates)

Oral Board Interview - In-Person Only (Weighted 60%) - Tuesday, September 1, 2026

(Top-Scoring Candidates)

Selection Interview - Remote/Online - Tuesday, September 8, 2026

(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada

Non-Represented: Professional, Management, Executive Employees

Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision
• Employer paid Long Term Disability - Up to 60% of Base Wage, if approved
• Employer paid Term Life Insurance / AD&D - $50,000 or 1X annual salary, whichever is greater
• Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employees wages
• Retirement Health Savings (RHS) program
• Service based retiree health insurance premium subsidy after 15 years participating in this program
• Employer paid Match on Pre-Tax 457(b) contributions
• Professional Staff - $1,500 annually
• Management Staff - $2,000 annually
• Executive Staff - $2,500 annually

PAID TIME OFF (PTO)

• Employees may carry over up to 988 hours of PTO each year

• From date of hire, new employee are credited with a minimum of 18 days* of PTO. After their first anniversary, employees will begin accruing PTO monthly as follows:

• Second year through fifth calendar years of service - 17.42 hours per month

• Sixth year through twelfth calendar years of service - 20.59 hours per month

• Thirteenth calendar year of service and beyond - 23.75 hours per month

• Actual number of days and hours of PTO granted may vary by position

BEREAVEMENT LEAVE

• Four (4) workdays of leave, with pay, per occurrence

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year (one in first year if hired on or after July 1st)
• The ability to bank holidays, up to 152 hours, that fall on an employee's regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Four-day, 10-hour workday, 40-hour work week for Police PERS positions

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401a Deferred Compensation Plan - new/hire employees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City's voluntary benefits program, and at the discretion of the City Manager or City Council

Revised 03/24

01

For my application to be considered it must be fully complete, accurate and truthful, including:

Employment Information

• Employment Dates: All dates listed for each employer are accurate. End dates are provided for positions I no longer hold.
• Current Employer: My current employer is included in my work experience.
• Contract Work: If I work(ed) for a contractor, the contractor is listed as my employer.
• Multiple Positions: Each position held at the same employer is listed separately, with corresponding start and end dates.

Application Requirements

• Required Documents: All additional required documents are attached to the application using the instructions linked here
• I have not listed "see resume" or "refer to application" in any section.

Not completing the application as directed, unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process.

I have read, understand, and agree to the above instructions regarding completing my application.

• Yes
• No (NOTE: By answering no, I understand that my application may be disqualified from consideration.)

02

Which of the following best describes your highest level of completed education? This must match the education section of your profile above.

• I have a High School Diploma or G.E.D. equivalent.
• I have a High School Diploma or G.E.D. equivalent and have completed some college credits.
• I have an Associate's Degree.
• I have a Bachelor's Degree.
• I have a Master's Degree or higher.
• I do not have any of the diplomas or degrees listed above.

03

For each degree you have earned or are currently pursuing, list the degree type, area of study, and the total number of units or credits completed (if the degree is still in progress). If you do not have any degrees, enter N/A.

04

How many years of full-time professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development do you possess? Your answer will be compared to the work history information on your application to determine if you meet minimum qualifications. 1 year of full-time experience = 1976 hours

• I do not possess this experience
• Less than 1 year
• More than 1 year to less than 2 years
• More than 2 years to less than 4 years
• More than 4 years to less than 6 years
• More than 6 years to less than 8 years
• More than 8 years

05

Please list each position where you gained your professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development. For each position where you gained this experience, please use the following format: 1. Employer Name 2. Job Title 3. Dates of Employment If you do not possess this experience, please enter N/A. Note: The work experience section of your application must include all relevant job duties. The positions listed below will be compared to the work experience section and will be utilized to evaluate qualifications.

06

If you do not have the required education and experience, do you possess an equivalent combination of experience and related training you feel should be considered? If so, please provide a detailed explanation below. Your equivalent experience will be evaluated against the information provided in your application. If you have the required education and experience, please enter N/A.

07

If selected to move forward, do you acknowledge and understand that you must pass a nationwide fingerprint-based record check, and a wants/warrants check as a condition of continued employment?

• Yes
• No

08

If selected to move forward, do you acknowledge and understand that you must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification upon hire/transfer and be recertified as needed as a condition of continued employment?

• Yes
• No

09

If selected to move forward, do you acknowledge and understand that technical certifications related to specific job duties of assigned area may be required as a condition of continued employment?

• Yes
• No

10

A copy of your resume must be attached to your application in order to be considered. Did you attach this document to this application?

• Yes, I have attached a resume to my application.
• No, I have NOT attached a resume to my application and understand I will not receive further consideration.

11

How many years of experience do you have supporting application lifecycle activities, including implementations, upgrades, migrations, major system changes, or decommissioning? Describe your responsibilities for planning, technical review, testing, deployment, post-go-live support, and ongoing lifecycle management. If none, please enter N/A.

12

How many years of experience do you have using programming, scripting, SQL, or reporting tools such as PowerShell, C#, Power BI, SSRS, Crystal Reports, or similar tools? Provide one example of how you used a tool to automate a task, develop a report, analyze data, or solve a problem. If none, please enter N/A.

13

How many years of experience do you have troubleshooting complex application, server, database, integration, or data issues? Describe one example, including how you identified the root cause and the steps you personally took to resolve it. If none, please enter N/A.

Required Question

Employer City of Henderson

Phone 702-267-1940

702-267-1900