About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $72,500.00 - $85,000.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to supervise the Anomaly Detection Unit (ADU) team responsible for analyzing suspected fraudulent transactions across various payment types. This role provides hands-on leadership and oversight for a team of approximately 4-5 associates, ensuring accurate and timely fraud review, adherence to regulatory requirements, and effective day-to-day operations. This position focuses on team supervision, workflow management, and escalations within ADU, with disputes management responsibilities owned by a separate team.
Essential Functions
Oversee department workflow and analysis of suspicious transaction activity to help minimize loss to the Bank and its customers, effectively communicate decisions, priorities and relevant information to team members; suggest improvements to strengthen detection and efficiency
Monitor fraud trends within the Anomaly Detection Unit (ADU) and escalate patterns or risks; recommend process improvements to enhance detection and efficiency
Respond to escalated internal or external inquiries related to fraud detection activities
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
Serve as point of escalation for complex fraud cases within ADU
Support implementation of department processes, controls, and workflow improvements within ADU
Stay current on regulations and best practices to support the team responsible for identifying and analyzing potential fraud across various payment options
Assist with hiring, onboarding, training, and performance management activities as needed
Track operational metrics and contribute to continuous improvement efforts
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of fraud detection processes, tools, and applicable regulatory requirements
Ability to manage competing priorities in a fast-paced fraud operations environment
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree in Business or equivalent combination of education and experience required
4+ years of experience in fraud detection, payments operations, or related field required
2+ years of leadership experience required
Hybrid Schedule: In office 2 days per week (Wednesday/Thursday)
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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106
Time Type:
Full time