Senior Staff Product Manager - Digital Transformation

Build the future of how people get financial help.

Over 100 million Credit Karma members trust us with some of the most important decisions of their financial lives. When they need help, we have an opportunity to do something remarkable: meet them with intelligence, context, and care - not friction.

Thats what this role is about.

Were looking for a Senior Staff Product Manager who will define and drive the next generation of Credit Karmas Member Success experience - transforming how members get support, how our global expert workforce operates, and how AI turns every interaction into a smarter, more personalized moment. Youll be building within Intuits Consumer Platform ecosystem, which means your work creates leverage across Credit Karma, TurboTax, and beyond.

If youre a product leader who thrives at the intersection of big vision and hands-on execution - and who gets energized by rallying complex organizations around whats next - this is your role.

### Why this role, why now

The opportunity to unify the support and success experience across Credit Karma and TurboTax - to build the infrastructure that helps 50+ million people make smarter financial decisions with less friction - is genuinely rare. This isnt a role where you maintain what exists. Its a role where you define what comes next.

We want someone whos ready to own that.

### Responsibilities

What youll own

Youll lead the transformation of the Credit Karma Member Success ecosystem, shaping the experiences and capabilities that define how members and experts interact across the full Consumer Platform. This is high-visibility, high-impact work - spanning engineering, design, data, operations, and executive stakeholders - where your ability to influence without authority is just as important as your product instincts.

In this role, you will:

• Define and drive the member experience vision - build toward a true 360° view of the member, ensuring seamless, intelligent transitions across Credit Karma and TurboTax touchpoints. You wont just improve what exists; youll set the standard for what great looks like.
• Lead with AI conviction - move the ecosystem from reactive support to proactive, AI-powered guidance. Design smarter routing, anticipate member friction before it surfaces, and ensure human expertise remains well-placed in an increasingly AI-driven flow.
• Turn data into a competitive advantage - own the strategy for how CK support data gets captured, structured, and operationalized. Youll build the systems that make insights actionable in real time - not dashboards people glance at, but intelligence that drives decisions.
• Transform the expert experience - reimagine how hundreds of global CK experts do their work. Give them unified tooling, complete customer context, and the operational infrastructure to deliver consistently excellent support at scale.
• Be the change people actually follow - this work requires shifting mindsets, workflows, and culture across a global workforce. Youll build trust, address resistance directly, and create the conditions for people to embrace whats next - with empathy and without flinching.
• Align a complex stakeholder map - work horizontally across Credit Karma, TurboTax, and platform teams to lock in shared goals, resolve competing priorities, and ensure this program has the executive support and resourcing it needs to succeed long-term.

### Qualifications

• 7+ years of senior product management experience at scale, with a track record of building and transforming complex, cross-functional ecosystems - not just shipping features, but changing how organizations operate.
• A product mindset that scales - you build durable capabilities and systems. You can hold a multi-year vision while delivering MVPs that create immediate value and keep teams moving.
• Deep cross-functional influence - you know how to earn trust, navigate competing priorities, and drive alignment across large, matrixed organizations without leaning on title or hierarchy. You bring people along, not just along for the ride.
• AI fluency - youre actively experimenting with AI in your practice, you go beyond buzzwords in that youve prototyped or shipped AI-powered experiences, and you can help your teams distinguish genuine leverage from hype.
• Data depth - youre comfortable at the schema and event level, not just the dashboard level. Youve partnered with data engineering to define what gets captured, how its structured, and how it drives high-stakes decisions.
• Change leadership as a core skill - youve navigated large-scale operational and cultural shifts, managed real resistance, and helped a workforce embrace something they didnt ask for. You do this with directness and empathy, not just a communications plan.
• Fintech or high-growth consumer platform experience - youve worked where financial complexity, regulatory nuance, and member trust all intersect. Credit Health, Money, Fraud Operations, or similar domains are a strong plus.
• An energizing presence and mentor - you make the work more meaningful, the team sharper, and the outcomes better. You mentor, you model, and you create space for people to do their best thinking.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

• Oakland (Bay Area) California: $196,500 - $266,000
• San Diego, Southern California: $179,000 - $242,500