Major/Essential Functions
- Serve as the primary point of contact for inquiries, delivering prompt and effective support. Aim for first-call resolution by understanding and addressing customer needs. Respond to all emails and phone messages within the same business day. Manage and resolve assigned tickets in the internal system (ServiceNow), while accurately documenting all interactions in the Student Information System (FOCUS). Provide clear solutions to customer concerns and ensure all resolutions are properly recorded.
- Responsible for guiding and supporting prospective students, families, or customers throughout the enrollment process. This includes conducting outreach, managing applications, providing detailed program information, responding to inquiries, and ensuring a seamless onboarding experience. The role also involves collaborating with internal teams to meet enrollment objectives and support overall program growth.
- Demonstrate flexibility in adjusting to changing work assignments to align with departmental missions and goals. Assist department leaders with projects and assignments, including conducting research and contributing ideas for process improvements.
- Assist with data entry and the removal of incomplete applications within the student information system (FOCUS), while supporting applicants through the completion process and providing basic troubleshooting for application issues.
- Performs other duties as assigned by direct or indirect supervisors.
Grant Funded?
No
Pay Basis
Hourly
Schedule Details
In office - M - F 8:00 - 5:00
Work Location
Lubbock
Preferred Qualifications
Associate's degree plus 3-5 years’ experience in customer service-related field
Department
TTU K12 Student Services
Required Attachments
Cover Letter, Professional/Personal References, Resume / CV
Job Type
Full Time
Shift
Day
Required Qualifications
High school plus five years experience. Additional education may substitute for experience on a year for year basis.
Does this position work in a research laboratory?
No
About the Department and/or College
Texas Tech K-12, a unit of the Texas Tech University Online division, is a state-approved online kindergarten through 12th-grade school that has been meeting students' needs for more than 25 years. Affiliated with Texas Tech University, a Carnegie tier-one research institution, Texas Tech K-12 boasts a rigorous curriculum that allows students to work ahead, make up failed credits, and achieve their goals from wherever they are. Texas Tech K-12 is a Candidate for Accreditation with NCA CASI, NWAC, and SACS CASI. Texas Tech K-12 began in 1993 as a "Special Purpose District" designed to help students whose educational needs were not adequately met by traditional school districts. Since then, we have grown to serve students across the country and more than 70 nations around the world.
Special Instructions to Applicants
The following must accompany the application:- Resume/CV
- Cover Letter
- Professional/Personal Reference
To complete the application process, you must click on the Pre-Employment Affidavit link below to complete an additional form. Once the form is complete, you must return it within 5 business days, to Cynthia Barbosa at e-mail Cynthia.Barbosa@ttu.edu; Please email Cynthia Barbosa for any problems concerning the Pre-Employment Affidavit.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Job Family
Organizational Administration
Job Sub Family
Customer Service
Knowledge, Skills, and Abilities
- Customer Service; Strong Written and Oral Communication skills; Phone Skills, Listening, Data Entry,
- People Skills; Attention to Detail; Multi-tasking; Team Player; Work well under pressure; Problem Solving; Proficient in Microsoft Applications.
Hourly Pay Range
$17.69 - $22.98 - $28.32