This candidate will have experience in social media support, managing social media enablement tools (Emplifi, Sprout, etc.), and strong organizational skills. They will work to cover governance of Aramark?s vast social media landscape and provide direct assistance with LOBs to support field marketers and drive social media success. They will also cover governance for Aramark?s Digital Asset Management tool, ADAM. This role will host virtual training modules for new team members in the field and will be the go-to person for question and guidance for our social media tools.
This role will also be the SME of digital governance practices across the Digital Marketing technology suite. This role will manage ongoing support of the Aramark.com external-facing AI Chatbot, AVA. This role is a key support for AVA, including request tracking, web and data updates, analytics and lead tracking.
? Subject matter expert on social media best practices to provide guidance to field marketing teams
? Assist with social media strategy development including social media content calendars, community management, listening, and data analysis for Aramark-facing B2B and client-facing B2C accounts
? Identify and track social KPIs; Build analytics dashboards to measure performance and success
? Help teams analyze results on campaigns and recommend changes to strategy where necessary
? Work in support role for AVA, Aramark?s AI chatbot
? Subject matter expert on AI Chatbot functionality, analytics, vendor management, etc. to assist in building continuous improvement
? Support user governance for ADAM, Aramark?s digital asset management platform where directed
? Login credential management of 500+ Aramark social media account handles
? Administrative support of Emplifi, ownership of all new user requests and structured onboarding
? Collaborate with key stakeholders on developing corporate enablement tools and social best practice documentation
? Conduct continuous training and support for all Emplifi users
? Manage and improve team?s intranet website
? Serve as project resource on future digital marketing projects outside of key scope as needed
This position will report to the Senior Manager, Social Media & Agentic AI within the Digital Marketing team and work in matrix with other marketing team members as well as other LOBs.
? Bachelor?s degree
? 3+ years of social media marketing experience
? Proven experience managing high quantity of social media credentials and logins
? Demonstrated experience facilitating relationships with social media platform reps (Meta, LinkedIn)
? Experience with managing social media enablement tools (Emplifi, Sprout, Sprinklr, etc.) ?
? Self-motivated individual with creative problem-solving skills and willingness to learn and contribute; superior time-management skills and demonstrated track record of taking initiative
? Organizational skills, experience with high-volume request queues and spreadsheet management preferred
? Candidates must possess the ability to communicate effectively, display a professional and positive demeanor and build professional rapport by demonstrating active oral, written, presentation and listening skills.
? Ability to analyze data and analytics and recommend strategy and tactics to improve results
? Comfortable collaborating across multiple stakeholders and departments while ensuring deadlines are met in a rapidly changing business environment
? Experience with AI chatbot platforms; agentic AI experience preferred.
? Candidate is expected to be in the office 3 days/week
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.