Call Centers, Career Development, Conflict Resolution, Customer Escalations, Customer Support/Service, Data Analysis, Dental Insurance, Detail Oriented, Disability Insurance, Emerging Technology, Employee Assistance Plan, Follow Through, Leadership, Leading Edge Technology, Life Insurance, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Windows Operating System, Microsoft Word, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Service Delivery, Vision Plan
Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Senior Specialist, Customer Care, at RXO, you will deliver exceptional service to our customers and the internal team. Are you ready to put your skills to work for a rapidly growing company? On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Job Description
Your day-to-day will look like:
- Handle escalated calls with professionalism, empathy, and a calm demeanor, even in high-stress situations.
- Document interactions thoroughly and ensure follow-through until the issue is fully resolved.
- Update and close tickets within the ticketing system.
Requirements
At a minimum, you'll need:
- High School Diploma or equivalent
- 2 years of Customer Service Experience in a Call Center Environment
- Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
- Strong verbal communication and conflict-resolution skills
- Advanced problem-solving and decision-making abilities
- High attention to detail and strong organizational skills
- Typically 2+ years in customer service or escalation support
It'd be great if you also have:
- 1-3 years of logistics or transportation experience
- Understanding of widely known and emerging tools, technologies, and social applications
- Demonstrated group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
- Ability to perform complex analysis of data, processes, policies, procedures, and/or systems
Why Join Us
Our Benefits:
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.
The Next Step
Ready to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXOs candidate privacy statement here and RXOs Privacy Notice to California Job Applicants here.