Senior Specialist, CRM & Sales Systems Product Owner at CARNIVAL CRUISE LINE
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Senior Specialist, CRM & Sales Systems Product Owner
Job ID 12958 Location Miami Date posted 04/27/2026 Work Style In Office - Miami
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Company Overview
At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!
Our Culture Essentials
Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.
Responsibilities
Job ID 12958 Location Miami, FL Date posted 04/27/2026
The CRM & Sales Systems Product Owner Senior Specialist is responsible for platforms and technical tools to support trade sales channel growth, efficiency and partner engagement/NPS. The role is responsible for supporting the Loyalty Rocks Reward Program, Oracle Sales Cloud and Salesforce Marketing Cloud and also has responsibility for supporting launch and adoption of new/additional sales enablement tools as determined by leadership in the future.
Essential Functions:
Support product roadmaps for tools under responsibility: Responsible for working with vendors to implement vision for the tools and programs under management. Leverages input from sales team and travel agent customers to refine roadmap to ensure products are meeting customer priorities. Works with teams to provide business input and review product development across technical development, customer training, documentation needs, etc. Supports managers to oversee the implementation of features within the applications (ie Oracle Sales Cloud), including end to end user acceptance testing (UAT) testing to validate reporting accuracy and expected functional behavior.
Coordinates Carnival IT development needs and prioritization: Works with Carnival IT as needed to deliver on product roadmaps including single sign-on efforts, integration with Carnival apps, testing etc. Acts as primary liaison with both DTS and Mainframe IT teams when needed to ensure that Sales and Trade Marketing customer business needs are accurately represented in the IT development cycle.
Supports Overflow efforts for GoCCL Scrum Teams: Supports Sales Enablement team colleagues as needed during peak efforts for GoCCL.com development to support overflow efforts for 3 GoCCL scrum teams and their roadmap and product pipeline. Responsibilities may include representing business team in Scrum meetings, providing input on requirements gathering, participating in roadmap discussions etc.
Develop and maintain documentation and user training materials: Provides content to support end-user training to ensure adoption + policies/procedures and technical detailed designs as needed. Delivers end-user training to sales team as needed to drive adoption.
Key contact for vendor relationships: Provides inputs on system performance, customer engagement etc. to guide vendor negotiations, supports system issue resolution with relevant vendors/partners, works with vendors to deliver program expansion needs, supports managers in collecting new vendor research as needed. Acts as Carnival's voice in day-to-day vendor discussions, status meetings etc to ensure Carnival is well represented.
Budget support: Provides invoice tracking and monitors spending for all tools under their supervision. Responsible for invoice accuracy (eg reward points) and for managing to/below assigned budget each year.
Knowledge, Skills & Abilities:
Scope: Role is responsible for supporting key business tools/applications that drive success of the Carnival trade sales teams and support engagement/NPS of trade partners. Specialists have relationship responsibilities for key software partners and represents Carnival with high-value brand partners including Oracle and Salesforce.
Problem solving: This role involves prioritization of business and technical priorities. Role requires collecting user feedback and performance metrics to support delivery of strategic plans.
Impact: Role impacts the North American trade sales organization and daily operations of key functions including portfolio management, email marketing and GoCCL.com website content.
Leadership: No direct reports. Strong level of influence and collaboration with colleagues in Trade Sales, Trade Marketing and Carnival IT.
Qualifications:
Bachelors degree in MIS, Business, Computer Science or related field.
5+ years experience
IT management and Business Analysis skills
Experience working in a business/product owner role
Vendor management experience with large/complex brands
Expert project management skills
Ability to handle multiple tasks, meet deadlines, and focus on detailed projects for extended periods of time
Excellent verbal and written communication skills
Comfort working with diverse skills and senior team members
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
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About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
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Employee Benefits
Empowering work-life integration and flexible opportunities for your personal and career success
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
Generous parental leave time and adoption assistance programs
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
Get ready to embark on a journey filled with unforgettable moments. Just as our cruises create incredible memories for our guests, we're dedicated to making work an adventure you'll truly enjoy. Get ready to embrace exhilarating challenges that come with equally exhilarating rewards. You'll join our vibrant and inclusive community, where diversity is not just embraced - it's celebrated. Let's create memories together!
I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.
Miguel Fleet Technical Document Center Manager Summit Seeker
Carnival is a great place to learn and grow.
Tyrone Lost Mail Clerk Chess Master
Carnival's culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!
Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru
Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.
Conchita Senior Revenue Business Analyst
Culinary Explorer Restaurant Explorer
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