Senior Specialist - Architecture

LTM Ltd

Irving, TX

JOB DETAILS
SALARY
$90,032–$134,200 Per Year
SKILLS
Application Integration, Artificial Intelligence (AI), Automation, Best Practices, Business Analysis, Business Transformation, Capacity Management, Consulting, Cross-Functional, Customer Service Software, Customer Service Tools, Customer Support/Service, Debugging Skills, Diversity, Documentation Design, English Language, Facebook, Health Plan, ITIL (IT Infrastructure Library), Identify Issues, LinkedIn, Maintain Compliance, Mentoring, Operations Management, Performance Analysis, Performance Management, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Metrics, Quality Monitoring, Requirements Management, Root Cause Analysis, Scalable System Development, Software Administration, Software Testing, System Validation, Systems Administration/Management, Technical/Engineering Design
LOCATION
Irving, TX
POSTED
30+ days ago

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Careers at LTM

Senior Specialist - Architecture

  • 8 - 12 Years
  • 1 Opening
  • Irving - Texas - USA

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Role description

Role: Pega LSA

Location: Irving, TX

Seeking a Senior Specialist with 7 to 11 years of experience in BPMPega to design develop and support enterprise automation solutions using Pega Customer Service and Pega RPA technologies

Job Description

Design and develop Pega Customer Service applications integrated with RPA components to automate and optimize customer service processes Collaborate with business analysts and stakeholders to gather analyze and translate business requirements into scalable Pega solutions Develop and implement automation workflows leveraging Pega and RPA technologies to enhance operational efficiency Ensure high quality and performance of Pega applications through rigorous testing debugging and optimization Maintain and enhance existing Pegabased solutions to adapt to evolving business needs and technology updates Stay current with the latest advancements in Pega platform and RPA tools to recommend and implement improvements Document design specifications technical procedures and system configurations for development and support teams Support integration of Pega applications with other enterprise systems and RPA tools to enable seamless process automation

Roles and Responsibilities

Lead the design and implementation of complex Pega Customer Service and RPA solutions aligned with business objectives Troubleshoot and resolve advanced issues within Pega and RPA environments to minimize downtime and operational impact Conduct root cause analysis for recurring problems and implement effective longterm solutions Collaborate with crossfunctional teams including development QA and infrastructure to ensure smooth deployment and operation Mentor and guide junior team members on Pega and RPA best practices development techniques and troubleshooting Participate in release planning deployment activities and postdeployment validations to ensure system stability Ensure compliance with organizational policies ITIL processes and quality standards Monitor system performance and provide recommendations for capacity planning scalability and optimization

Pega LSA certification is mandatory

Skills

Mandatory Skills : Pega - Customer Service, Pega - RPA

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 90,032.00 to 134,200.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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