Senior Software Engineer (Contact Center) at UnitedHealth Group
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Senior Software Engineer (Contact Center)
Requisition number: 2355455 Job category: Technology Primary location: Eden Prairie, MN Date posted: 05/04/2026 Overtime status: Exempt Travel: Yes, 10 % of the Time
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Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care"s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The position plays a critical role in developing the next generation contact center solutions that support Optum"s AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.
This position will assess current-state on prem technologies and lead development strategies that enable cloud transformation, leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience developing contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
Cloud Application & Service Development
Develop cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.)
Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrations
Implement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platforms
Infrastructure as Code (IaC)
Maintain infrastructure using Terraform and python scripting
Ensure repeatable, environment consistent deployments across DEV, STAGE, and PROD
Partner with platform and security teams to meet enterprise cloud governance standards
SIP Application Development
Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation
Implement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platforms
Enhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patterns
SIPREC, Recording & Media Integrations
Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use cases
Partner with cloud and media teams to ensure reliable RTP and metadata capture
DevOps & CI/CD
Implement GitHub based CI/CD pipelines for application and infrastructure deployments
Embed automated testing, artifact scanning, and promotion controls
Support trunk based development and safe production release patterns
Security, Compliance & Cost Awareness
Apply Optum security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and logging
Support PCI aware and regulated workloads as part of cloud integrations
Monitor and optimize cloud spend using FinOps principles
Observability & Operations
Implement logging, metrics, and tracing using various technologies and enterprise observability tooling
Participate in production support, incident response, and root cause analysis
Build operational runbooks and automation for day 2 support
You"ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you"ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.
The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. These counterfeit-check cashing schemes exist and use a variety of deceptions to get people to cash these fraudulent checks.
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At UnitedHealth Group, we are committed to giving back to the communities where we live and work, across the nation and around the world. Through charitable contributions and volunteering, our people are deeply and personally involved in building healthier communities.
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UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
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Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.