Senior Software Engineer

Grand Circle Travel

Boston, MA
30+ days ago

$140,000–$160,000 Per Year

Highlights

We are expanding our Traveler Relations Center (TRC) digital teams to support our growing contact center and are seeking a Senior Software Engineer (Full Stack) to help design and deliver technical improvements for one of our most important customer touchpoints: our customer sales and support experience. Headquartered in Boston, MA, with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line.

Numbers & Facts

Location	Boston, MA
Industry	Travel, Transportation and Tourism
Salary	$140,000–$160,000 Per Year
Company Size	2,500 to 4,999 employees
Website	http://www.gct.com

Description

Senior Software Engineer (Full Stack)

Location: Boston, MA (Hybrid)

Department: Software Engineering

Position Summary

Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line.

This is an opportunity for an engineer who enjoys solving complex challenges, building scalable systems, and creating exceptional digital experiences that directly impact customers and internal teams.

Why You'll Love This Role

Drive Real Change

Play a key role in modernizing and evolving our contact center platforms while directly influencing customer and agent experiences.

Innovate with Modern Technology

Work with cloud platforms, integrations, AI-enabled technologies, and modern engineering tools.

Build for the Future

Help create scalable solutions that support automation, smarter customer interactions, and future growth.

Own Your Impact

Take ideas from concept to production while influencing engineering standards and technical direction.

Collaborate and Grow

Work across teams, mentor peers, and continuously expand your skillset in a fast-moving environment.

What You'll Do

Technical Leadership & Solution Design

Own end-to-end delivery of applications and integrations from design through implementation and support
Design scalable, secure, resilient, and maintainable solutions
Review requirements, technical designs, and code to improve quality and long-term supportability
Participate in architecture discussions, code reviews, and technical sizing
Contribute to technical roadmaps and continuous improvement efforts
Challenge assumptions and introduce innovative approaches

Development & Execution

Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance
Build integrations supporting customer self-service and streamlined workflows
Help establish foundations for AI-enabled capabilities and automation
Enhance CI/CD pipelines and Infrastructure as Code practices within Azure
Maintain operational excellence through monitoring, troubleshooting, and reliability improvements

Collaboration & Mentorship

Mentor engineers through coaching and thoughtful technical guidance
Partner with business stakeholders, contact center teams, and vendors
Support Agile delivery practices and continuous improvement initiatives
Collaborate with globally distributed teams

Qualifications

Required

5-8+ years of experience in full-stack software engineering
Strong experience with C#/.NET (or Java)
Experience with modern JavaScript/TypeScript frameworks such as React or Angular
Experience building APIs and backend services
Strong SQL and relational database experience
Experience with Git workflows and CI/CD practices
Experience building solutions in Azure or other cloud platforms
Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
Experience supporting production applications and operational health
Bachelor's degree in Computer Science or equivalent experience
Experience working in Agile environments

Preferred

Contact center technology experience
Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
Experience leading cloud migration initiatives
Azure, AWS, or GCP certifications

Total Rewards

The base salary range for this role is $140,000-$160,000 annually for employees based in Boston, MA. Final compensation may vary based on experience, skills, internal equity, and geographic location.

In addition to base compensation, this role is eligible for an annual incentive bonus and a comprehensive benefits package including:

Health & Wellness: Comprehensive medical, dental, and vision coverage, on-site gym access, wellness programs, and group fitness classes

Time for You: Generous PTO, 11 paid holidays, Summer Fridays, and parental leave benefits

Travel More, Spend Less: Travel discounts including 50% off trips for employees and a companion

Your Future, Secured: 401(k) with company match, life insurance, and disability coverage

Continuous Growth: Tuition assistance, leadership development opportunities, and international exposure

Extra Perks: Commuter benefits, FSA options, pet insurance, volunteer time off, and additional employee discounts

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.

About Company

We're in the business of changing lives-starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC).

GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We're a family of three brands: Grand Circle Travel, Grand Circle Small Ship Cruises, and Overseas Adventure Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery.

GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates-an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates-and we understand the value of learning from our mistakes.

Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person's potential in body, mind, and heart embodies the true spirit of GCC.

We've been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives-both for our travelers and for yourself-view our open positions and submit an application today.