Senior Site Reliability Engineer

Overview Job Purpose: SRE new headcount to assist with day-to-day activities supporting ST Application services related to deployment and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.

Responsibilities

• Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
• Coding and Automation of Applications on Linux, Windows, Cloud Platforms.
• Implement automated tests, automated deployments, and operational tools.
• Collaborate with Product and Support teams to plan and deploy product releases.
• Work with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes.
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams.
• Ensure services are designed with 24/7 availability and operational readiness and rigor.
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems.
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems.
• Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services.
• Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience.
• Proactive v/s Customer escalated Resolution of product/service defects or design changes, infrastructure changes, or operational changes.
• Partner with other SREs and lead by example - contributor more than a delegator.
• Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology.

Knowledge and Experience

• 7+ years of Systems/Applications automation in 24x7 Production support services environments.
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience.
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET.
• 7+ years managing Enterprise Red Hat Linux experience required.
• Excellent troubleshooting skills, utilizing a systematic problem-solving approach.
• Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems.
• • Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols).
• Experience with elastically scalable, fault tolerance and other cloud architecture patterns.
• Experience with Continuous Integration and Continuous Delivery concepts.
• Good to have experience in Containerization concepts like Kubernetes.
• Proven strength in SaaS services, experience in massive scale web operations.
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike.
• Expertise with monitoring, alerting and incident response tools and performing root cause analysis.
• Experience with deployment automation tools like UCD.
• Experience with Azure DevOps (ADO).

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.