Senior SIAM Design Consultant (Contract)
Remote (within the US) with estimated 50% travel
10–12 month engagement
The Role
We are seeking experienced independent consultants to support complex enterprise environments undergoing significant transformation across service management and vendor operating models.
This is a hands-on, client-facing role focused on designing, implementing, or stabilizing Service Integration and Management (SIAM) frameworks in multi-provider ecosystems. The work is practical and execution-oriented, not theoretical.
You will be working in environments with multiple external partners, high operational complexity, and senior-level stakeholder visibility.
What You'll Be Responsible For
Designing or refining SIAM operating models across multi-vendor environments
Assessing current-state service delivery and identifying gaps in integration, governance, and accountability
Leading or supporting SIAM transformations, transitions, or recoveries
Establishing vendor governance frameworks, performance models, and service accountability structures
Advising senior stakeholders on service integration strategy and execution
Producing clear, executive-level deliverables that guide decision-making and implementation
Background We're Looking For
10–20 years in IT services, sourcing, or service management environments
Proven, hands-on experience designing or implementing SIAM models
Experience working within complex multi-vendor ecosystems (typically 5 or more providers)
Strong understanding of service lifecycle processes and operational frameworks
Experience operating in large, enterprise-scale environments with high expectations around delivery and structure
What Strong Candidates Tend to Bring
Ability to evaluate and redesign vendor governance and service integration models
Comfort operating in complex, high-visibility environments with competing priorities
Confidence engaging with senior stakeholders and influencing direction
Structured, consulting-style problem solving approach
Strong communication skills, both verbal and written, including executive-ready presentations
Helpful Experience (Not Required)
Large-scale sourcing or re-sourcing program involvement
Exposure to global delivery models and offshore providers
Experience stabilizing or improving underperforming multi-vendor environments
Engagement Overview
Independent consultant engagement (not a staff augmentation role)
Expected to contribute in a client-facing capacity from the start
Ability to work autonomously while collaborating with a broader delivery team
Remote with periodic travel as needed
What This Is Not
Not a pure ITIL process management role
Not a PMO coordination position
Not suited for candidates without hands-on SIAM transformation experience
Not environments with a single provider or limited vendor complexity