Senior Services Division Manager

Senior Services Division Manager

Salary

$87,256.00 - $91,624.00 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601041

Department

Senior Affairs

Division

SA-Strategic Support AAA

Opening Date

05/19/2026

Closing Date

6/2/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Plan, direct, manage and oversee the activities and operations of section managers in the Department of Senior Affairs responsible for various senior citizen, volunteer, nutrition and transportation programs, events, services and activities; coordinate assigned activities with other divisions, departments and outside agencies and provide highly responsible and complex administrative support to the Director of Senior Affairs.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essentialfunctions may include, but are not limited to the functions listed below. Mustbe able to perform the essential functions of the job with or without areasonable accommodation.

• Assume full management responsibility for all senior citizen social services, programs and activities including nutrition, transportation, frail elderly programs, senior information services, case management, senior center facilities, senior companion and foster grandparent programs, retired senior volunteers, volunteer credit bank, congregate housing sites, adult fitness and inter-generational programs; recommend, implement and administer policies and procedures.
• Manage the development and implementation of department and division goals, objectives, policies and priorities for each assigned service area.
• Establish, within departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct and coordinate, through subordinate level staff, the work plan for various senior services programs; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
• Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
• Develop survey instruments and conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program plans to address identified needs.
• Coordinate a variety of special programs, activities and events to target and accommodate a diverse participant population.
• Oversee the preparation of food for senior participants; ensure that food programs meet all applicable rules and regulations in relation to environmental health and nutrition.
• Supervise the acquisition and inventory of all departmental food, kitchen supplies and equipment including the writing of specifications and negotiating of purchases.
• Ensure that department facilities are well maintained; manage capital improvement projects; conduct maintenance review; coordinate facilities maintenance with other divisions as needed.
• Serve as the staff liaison for the department advisory board; provide staff support to the advisory board.
• Select, train, motivate and evaluate senior services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Oversee and participate in the development and administration of senior services program budgets; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
• Represent the senior services to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with those of other divisions, departments and outside agencies and organizations.
• Provide staff assistance to the Director of Senior Affairs; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings and regional and national workshops; stay abreast of new trends and innovations in the field of social services programs for senior citizens.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelors degree from an accredited college or university in social services, public administration, business administration, gerontology, or nutrition; and

Seven (7) years experience in social services, nutrition, food service management or operations management; and

To include four (4) years supervisory experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Working Conditions

Environmental:

Office environment; exposure to computer screens.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire? (Attach a copy of your Drivers License)

• Yes
• No

02

Select the highest level of successfully completed related education as identified by the minimum requirements. (If applicable, attach supporting degree or transcripts)

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

04

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience. (Attach certificate, if applicable)

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV