Senior ServiceNow Software Developer

• Bachelor's degree and 8+ years of proven experience as a ServiceNow Developer with strong understanding of the platform's architecture and capabilities. May consider additional years of experience in lieu of a degree.
• At least 6 years of experience with design, development and support.
• At least 4 years of experience in leading software development projects.
• Must have hands on ServiceNow development experience across multiple modules in particular experience with Hardware Asst Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM) and HR Service Delivery (HRSD).
• Familiar with ITSM, ITOM, and ITAM.
• Shows initiative, presents ideas to overcome challenges, self-starter.
• Positive attitude, willingness to learn and team-oriented.
• Exceptional communication and organizational skills.
• Support development in Agile framework. Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams.
   
• Hands-on experience with ServiceNow custom-scoped application development.

• Exhibits exceptional customer service and teamwork, collaborating effectively with clients and vendors to achieve mission success while maintaining a strong commitment to delivering high-quality products and services.
   
• Effectively conveys key ideas and gathers actionable feedback from cross-functional team members and stakeholders. Demonstrates strong creativity, collaboration, and the ability to communicate with clarity and impact.
• Identifies risks and challenges, performs qualitative and quantitative analyses, evaluates alternatives, and provides well-informed recommendations.
• Lead Development review process and provide technical guidance and support to junior and mid-level staff.
• Gather and document business and system requirements.
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Coordinate and lead project team meetings with technical staff and other key stakeholders.
• Develop implementation plans, SOP, system architecture for all project deployments.
• Assist in the architecture, design, management, and implementation of ServiceNow.
• Prepare IT to project status reports and presentations by collecting, analyzing, and summarizing information and trends
   
• Maintains project documentation repository
   
• AI experience: Now Assist, third-party LLM API's, Automatic test framework
   

• Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow tools and techniques, including experience with JavaScript/GLIDE, HTML5, Angular JS, jQuery and CSS.
• Design, configure, and implement environments for applications, engineer suitable release management procedures, and provide production support.
   
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting.
   
• Design and develop automation workflows, perform unit tests, and conduct reviews to make sure work utilizes coding standards and best practices for platform performance, and assess the overall quality of delivered components.
   
• Experience using Flow Designer.
• Integration experience.
   
• Collaborate with team on software design, to provide accurate work estimates and implementation of new features including interfaces, contracts with storage system, and data transformation.
   
• Liaise with other development, infrastructure, and operations teams.
   
• Ensure that all security policies and practices are adhered to as part of development.
   
• Ensure all development is created in alignment with ServiceNow Technical Best Practices

• Experience integrating ServiceNow with external systems
• Familiarity with organizational change management
• Ability to support multiple projects simultaneously
• Experience with Okta and SSO technologies
• Ability to obtain public trust clearance prior to start date.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain certification within 3 months of hire date.

• ServiceNow Certified Application Developer Certification
• ServiceNow Certified Implementation Specialist Certification
• ITIL v3 Foundations Certification
• Project management experience

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/  

AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.