Job Description
The Role The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements design testing and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection control processing and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.
As a ServiceNow HR Analyst, you will manage the end to end implementation of ServiceNow enhancements and defects research and advise on existing and upcoming capabilities of ServiceNow. You will research and implement solutions to incidents and requests, and update standards and procedures documentation as required. The ServiceNow HR Analyst will also coordinate & Publish HR Knowledgebase articles, assist with the creation of automated test scripts to be used for future upgrade releases, leverage your thorough understanding of business process and system processes to make recommendations and propose technical non-technical solutions to meet business requirements and build trust and leverage solid working relationships with key business partners.
The Expertise And Skills You Bring
Bachelors degree or equivalent work experience
A minimum of 2 years Business Systems Analyst experience 5 years ServiceNow configuration experience or 2 years of ServiceNow development experience and/or experience in another Human Capital Management HCM or HR System Management HRSM software such as Workday, SAP SuccessFactors, Oracle PeopleSoft, or UKG HR Service Delivery Platform.
Experience in Human Resources a plus but not required
Experience with requirements definition documentation and refinement
Experience with end to end test planning and execution
Strong analytical and problem-solving skills with high attention to detail
Strong written and communication skills
Excellent interpersonal skills
Experience in a fast-paced agile environment
Coding experience would be a nice to have
Javascipt Platform experience
You are analytical, technical problem-solving, and communication skills are a key strength
You are highly organized and have a strong ability to prioritize and work under tight deadlines
You understand the importance of being detail-oriented complemented by a high degree of accuracy
You have a keen ability to build and influence relationships
You are a self-motivated team player with the ability to work independently
You have good business judgment and ability to maintain confidentiality of all data
Your attention to detail consistently generates high-quality output is a priority in your daily work
Note: Fidelity is not providing immigration sponsorship for this position
The Team
This role will be a key player on the Enterprise HR Payroll Platform team supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You will be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.
Certifications
Category: Business Analysis
Most roles at Fidelity are Hybrid requiring associates to work onsite every other week, all business days M-F in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities investment and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.