Senior ServiceNow FSO Architect – Financial Services Operations for U.S. Banking
NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health.
Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.
Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world.
Because #Greattech, needs #GreatPeople, like you
NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking fora Senior ServiceNow FSO Architect to work in a hybrid environment onsite with our global client in the Miami, FL.
Location: hybrid in Miami, FL (EST hours)
Engagement Type: Contract
Role Overview
Senior professional highly specialized in US Bank Secrecy Act (BSA) regulatory and compliance requirements and ServiceNow Financial Services Operations (FSO), with proven experience in the architecture, solution design, integration, and implementation of complex banking operations for U.S. financial institutions.
The professional will serve as both a technical and functional leader in the transformation of financial back-office processes, connecting native ServiceNow FSO capabilities with legacy banking systems, core platforms, digital channels, risk engines, compliance solutions, and both enterprise-scale and departmental applications.
The candidate must possess deep expertise in US Bank Secrecy Act (BSA) regulatory and compliance requirements and it is a plus to also have experise in ServiceNow FSO module for Banking, including workflow automation, case management, financial services workspaces, embedded risk and compliance controls, and specialized banking applications. The FSO platform is designed to reduce operational costs, improve customer satisfaction, and embed regulatory controls within financial institution workflows.
Key Responsibilities
Act as the lead architect responsible for defining the ServiceNow FSO architecture for U.S. banks, covering solution design, data models, integrations, governance, security, user experience, process automation, and enterprise-scale deployments.
Design and implement integrations between ServiceNow FSO and client legacy platforms, including:
Enterprise/High-Platform Systems
Departmental/Low-Platform Systems
Define integration standards using:
Customize U.S. banking processes within FSO while addressing regulatory, operational, and servicing requirements, including:
Required Functional Banking Knowledge (United States)
Extensive experience with U.S. banking back-office operations, including:
Card Disputes and Transaction Disputes
Strong knowledge of FSO Dispute Management capabilities, including Visa and Mastercard workflows and U.S. regulatory content.
Card Operations
Deposit Operations
Loan Operations
Payment Operations
Treasury Operations
Fraud, KYC, and AML Operations
ServiceNow FSO Technical and Architectural Expertise
Deep knowledge of ServiceNow FSO core components, including:
Advanced Experience with FSO Banking Applications
Ability to design scalable and extensible architectures while:
Experience integrating within highly regulated banking environments, including:
Required Experience
Preferred Qualifications
Additional experience in:
Experience with:
Why NTT Data?
Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities.
NTT Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.
NTT DATA means Business
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.
NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.