Senior ServiceNow Engineer

If you love designing modern platform architectures, driving custom workflow automation, and managing self-hosted cloud software deployments, you’re in the right place! We are looking for a Senior ServiceNow Engineer who shares our drive to push boundaries and transform business requirements into seamless operational realities.

In this role, you will join an innovative, highly skilled team operating in a hybrid cloud environment to design architectures and develop solutions that support critical organizational needs. You will be challenged to install, configure, troubleshoot, and maintain self-hosted ServiceNow implementations while building secure integrations and automated processes. Collaborate with elite developers to monitor application health, implement Section 508 compliance parameters, and mentor junior team members. Let’s achieve more together!

• Clearance: Active Fully-Cleared with Poly 
• Compliance Certification: Active DoD 8570.01-M IAT Level II baseline certification is mandatory (e.g., Security+ CE, CCNA-Security, GSEC, or SSCP).
• ServiceNow Administration & Development: Minimum of two (2) years of dedicated experience building custom workflows, catalog service requests, views, and automated technical reports.
• Systems Troubleshooting: Proven background diagnosing and resolving technical issues within Linux/UNIX operating environments.
• Software Development: Strong scripting and programming experience using JavaScript or other high-level orchestration languages.
• Web UI Familiarity: Solid understanding of front-end structures including HTML, XML, and CSS to design clean application views.
• Technical Leadership & Documentation: Demonstrated ability to author thorough engineering documentation and mentor junior team members.

Desired Skills

• Self-Hosted Instance Management: Direct experience managing on-premise or self-hosted ServiceNow instances, including executing complex upgrades to core applications.
• Enterprise Custom Automation: Experience leveraging ServiceNow Orchestration to automate routine corporate and infrastructure tasks.
• Backend Programming: Professional development foundation using Java.
• Process Optimization: Background auditing system usage to recommend design enhancements and process efficiencies.
• ServiceNow Ecosystem Certifications: Active professional certifications are highly desired (e.g., Certified System Administrator or Certified Application Developer).

• Cloud Infrastructure: Exposure to Cloud Service Provider environments, with a specific focus on AWS ecosystem offerings.