Senior Service Solutions Engineer

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

We are seeking a senior I or II Servicing Systems Engineer to ensure our orthopedic surgical robotic systems are designed for serviceability, reliability, and exceptional customer experience. This role integrates Design for Serviceability (DfS) principles into robotic platforms, develops field service workflows, and enables rapid, safe interventions in high-stakes surgical environments. You will collaborate with engineering, Quality, Regulatory, and Field Service teams to deliver systems that minimize downtime, maximize surgical uptime, and meet stringent compliance standards.

By joining this team you will be taking part in cutting edge technology used to improve patient outcomes and relieve pain for patients across the globe.

How You'll Create Impact

Key Responsibilities

Design for Serviceability (DfS) in Surgical Robotics

• Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.
• Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
• Conduct/update serviceability FMEAs and validate service life cycle.
• Develop/update service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.
• Specify and validate new/updated built-in diagnostics, and telemetry.
• Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
• Plan and execute verification protocols.

Field Service Workflow

• Design service workflows that minimize disruption.
• Service readiness for new robotic applications/platforms prior to commercial launch.
• Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.
• Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.

Customer Experience

• Capture Voice of Field Service Engineer and support agents to inform service design-prioritizing speed, clarity, and confidence.
• Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.

Regulatory, Reliability & Compliance

• Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.
• Support post-market surveillance and feed reliability insights into product and service roadmaps.

Ownership, Accountability & mentorship

• Takes end-to-end ownership of projects (from design to deployment)
• Works with minimal supervision
• Anticipates risks and proactively addresses them
• Delivers consistently and reliably
• Mentors junior and mid-level engineers

What Makes You Stand Out

• Systems Thinking & Cross-Functional Collaboration
• Customer Empathy in High-Stakes Environments
• Customer Service Oriented
• Regulatory Compliance & Documentation Excellence
• Robotics Serviceability & Diagnostic Design
• Change Management & Training Enablement

Your Background

Required

• Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering, or equivalent experience
• 7+ years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).
• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Experience with DfS, DHF, and FMEA.
• Strong technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
• Experience with the proper use of common inspection tools, test equipment, and visual standards.

Preferred

• Lean Six Sigma or equivalent continuous improvement certification.
• Deep knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.

Physical Requirements

Travel Expectations

Up to 20% with Valid Passport

Salary Expectations:

$110,000-$138,000 USD

EOE/M/F/Vet/Disability