DescriptionProvidence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Service Engineer OverviewService Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service – turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, while advancing the organization from reactive support to experienced‑driven operations.When issues arise, you're the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap – defining what “good” looks like for endpoint experience and translating complex data into business‑level impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.Remote Work OpportunitiesProvidence offers remote work opportunities for candidates residing within a daily commuting radius – up to 65 miles – from any of our primary office locations listed below.Alaska: AnchorageWestern Washington: Seattle, Redmond, Renton, OlympiaEastern Washington: SpokaneWashington – Clark County: VancouverOregon: PortlandCalifornia – Humboldt County: EurekaNorthern California: Santa Rosa, SonomaSouthern California: Los Angeles, Irvine, AnaheimMontana: MissoulaTexas: LubbockRequired QualificationsBachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience5 years related experience in systems administration (more preferred)Experience in automation, specifically related to deployment, recovery, or other manual processesExperience with n-tier solutionsExperience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service ExpectationsExperience leading and representing the Service in backlog discussions and standupsPreferred QualificationsExperience in a Healthcare environment5 or more years of Information Technology experience1 or more years of experience managing Digital Experience (DEX) platforms, preferably NexthinkStrong Experience administering Windows and macOS management platforms (Intune, Microsoft Configuration Manager, Jamf)Strong Experience with source code version control using Git/GitHubStrong Experience in process automation using Powershell or BashProficiency in Nexthink for endpoint analytics and experience managementStrong PowerShell scripting skills for automation and systems managementHands‑on experience with Microsoft Intune for modern device managementExperience administering Microsoft Configuration Manager (SCCM)Experience managing macOS devices using Jamf ProExperience leading and representing the Service in backlog discussions and standupsSalary Range by LocationAK: Anchorage – Min: $61.31, Max: $104.39AK: Kodiak, Seward, Valdez – Min: $63.91, Max: $108.82California: Humboldt – Min: $63.91, Max: $108.82California: All Northern California – Min: $71.70, Max: $122.09California: All Southern California – Min: $63.91, Max: $108.82California: Bakersfield – Min: $63.91, Max: $108.82Montana: Except Great Falls – Min: $49.36, Max: $84.05Montana: Great Falls – Min: $46.76, Max: $79.62Oregon: Non‑Portland Service Area – Min: $57.16, Max: $97.32Oregon: Portland Service Area – Min: $61.31, Max: $104.39Texas – Min: $46.76, Max: $79.62Washington – Western (Except Tukwila) – Min: $63.91, Max: $108.82Washington – Southwest (Olympia, Centralia) – Min: $61.31, Max: $104.39Washington – Clark County Washington – Min: $61.31, Max: $104.39Washington – Tukwila – Min: $63.91, Max: $108.82Washington – Eastern – Min: $54.56, Max: $92.89Washington – Southeast – Min: $57.16, Max: $97.32BenefitsProvidence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching; health care benefits (medical, dental, vision); life insurance, disability insurance; time‑off benefits (paid parental leave, vacations, holidays, health‑issues); voluntary benefits; and well‑being resources. Additional compensation may be available for shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.Equal Opportunity Employer StatementProvidence is a proud Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#J-18808-Ljbffr