Senior Service Engineer IS - ENDPOINT ENG, Hybrid

Providence Health & Service

Anchorage, AK

JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Analysis Skills, Automation, Cloud Computing, Communication Skills, Computer Engineering, Computer Science, Cross-Training, Desktop Virtualization, DevOps, Diversity, Establish Priorities, Failure Analysis, Federal Laws and Regulations, Genetics, Identify Issues, Leadership, Mathematics, Metrics, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Operating Systems, Operations Management, Print Server, Printers, QoS (Quality of Service), Root Cause Analysis, Scripting (Scripting Languages), Server Support, Software Engineering, Team Player, User Documentation, Vehicle Fleets
LOCATION
Anchorage, AK
POSTED
Today

OverviewThe Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), endpoint print configurations, and Epic Print Servers with supporting infrastructure. This role ensures reliable, secure, and efficient print operations across the organization.Key ResponsibilitiesManage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check‑ins, and Xerox/Providence Leadership meetings.Collaborate with cross‑functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments such as IGEL OS client installs for Windows 11 VDI.Troubleshoot and resolve escalated print‑related issues, ensuring minimal disruption to end users.Document and maintain print infrastructure standards, configurations, and procedures.Provide cross‑training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.Administer and monitor Azure Print Services and related configurations through the Azure Portal.Utilize Azure DevOps for task tracking, automation, and deployment of print‑related services and scripts.Support integration of cloud‑based print solutions with on‑premise infrastructure.Essential SkillsProven experience in enterprise print management and administration.Familiarity with VPSX, Epic, and Windows Print Server environments.Experience with Azure Portal and Azure Print Services.Working knowledge of Azure DevOps for managing tasks and deployments.Strong troubleshooting skills and experience with issue escalation workflows.Excellent communication and collaboration skills across technical and non‑technical teams.LocationHybrid – open to candidates residing within 65 miles of one of the following locations:Anchorage, AKSeattle, WARedmond, WARenton, WAPortland, ORIrvine, CALubbock, TXLevalland, TXPlainview, TXRequired QualificationsBachelor's Degree in Computer Engineering, Computer Science, Mathematics, or Engineering; or equivalent education and experience.5 years related experience with VPSX print management system or Azure‑hosted print servers.Experience in automation, specifically related to deployment, recovery, or other manual processes.Experience with n‑tier solutions.Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet quality of service expectations.Experience leading and representing the service in backlog discussions and stand‑ups to establish appropriate prioritization of live‑site requirements.Good experience leveraging data and metrics to drive behavior, process, and priority decisions, using logic and reasoning to identify strengths and weaknesses of alternative solutions and conducting root‑cause analysis.Preferred QualificationsProven experience in enterprise print management and administration.Epic print server experience.Salary Range by LocationAlaska (Anchorage): Min $61.31, Max $104.39California (Southern CA – excl. Bakersfield): Min $38.56, Max $61Oregon (Portland Area): Min $61.31, Max $104.39Texas: Min $46.76, Max $79.62Washington (Western): Min $63.91, Max $108.82Equal Opportunity EmployerProvidence is a proud Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.#J-18808-Ljbffr

About the Company

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Providence Health & Service

Our Mission is more than just words.

About Us

As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

Our system includes more than 82,000 caregivers (all employees) serving in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.

Where we serve

We operate 34 hospitals, 600 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Our health plan serves our caregivers and other large employer groups covering 513,000 members.

On any given day, we care for more than 1,200 people in our long-term care settings, more than 4,000 in our hospitals and more than 15,000 in our clinic settings. Daily, we serve more than 7,000 people in our many home health and palliative care programs and almost 800 in supportive housing. We touch more than five times as many lives in non-acute settings as we do in the traditional hospital setting.

A tradition of caring for everyone

When the Sisters arrived in the Pacific Northwest in 1856, they came to answer a call for help from a new pioneer community. What they found were many communities in need of service, and so with dedication to the Mission and collaboration with like-minded partners, their ministry grew to what is now a five-state health system.

Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 158 years ago. The cornerstone of our Mission is to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

We believe making a difference is one of our greatest rewards.

Caring is what we do.

Our benefits help us care for our employees and their families by supporting their wellness and providing tools that promote financial security and professional growth.*

Benefits:

  • Medical, dental and vision insurance coverage that start on your first day
  • Retirement program that helps you prepare for your future
  • Life and AD&D insurance
  • Health Reimbursement and Savings Accounts (HRA, HSA, FSA)

Well-being:

  • Health assessment and personal coaching to help you meet your goals
  • Incentives for participation in healthy activities
  • Caregiver Assistance Program (for employees) offering work/life services, resources and expertise when you need it
  • Weight management, tobacco cessation and diabetes programs

Work/Life Balance:

  • Volunteers in Partnership program to match you with volunteer opportunities that support our communities
  • Support for life events such as birth, adoption, marriage or other changes to your family
  • Ergonomics and injury prevention to promote safe work environments
  • Paid time off
  • Disability benefits

Career and Development:

  • Tuition reimbursement to support your education as you tackle your career goals

Awards and Recognition

Healthcare Excellence

We are deeply honored that Providence facilities have been distinguished with national awards and certifications. At Providence Health & Services, our dedication to excellence is evident in the service our people demonstrate every day. Here, you’ll find an environment built on the core values of respect, compassion, justice, excellence and stewardship. They are at the heart of everything we do...and others have noticed.

JD Power and Associates Distinguished Hospital Award for Service Excellence  '100 Best Companies to Work For' -Oregon Business magazine  Cardiac Surgery Excellence Award

'100 Best Companies for Working Mothers' Award  Magnet Hospital for Excellence in Nursing Services - American Nurses Credentialing Center (ANCC)  Five-Star Hospital Award

'100 Top Hospitals' - Solucient  Award of Excellence in Healthcare Quality - Qualis Health  Thomson Reuters '100 Top Hospitals' Award

'Washington's 100 Best Companies' - CEO magazine  'Distinguished Hospital Clinical Excellence 2017

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
FOUNDED
1859
WEBSITE
http://www.providence.org/