Amazon Web Services (AWS), Cloud Computing, Customer Support/Service, IT Service Management (ITSM), Salesforce.com, Technical Support
LOCATION
Gold River, CA
POSTED
19 days ago
Job Title Senior Service Desk Supervisor
Location Remote PST
Duration 6-12 months. Requirements: Service Desk Supervisor:
At least five (5) years of FTE experience providing ITSM technical support on a service desk.
At least two (2) years of FTE experience providing ITSM supervision over a technical support service desk for an enterprise IT organization(s) of at least 5,000 end users.
At least one (1) year of FTE experience using AWS Connect and Salesforce Service Cloud Voice as a service desk tool.