Senior Service Designer

Kforce has a client in San Diego, CA that is seeking a Senior Service Designer.

Summary: As a Senior Service Designer, you will own your tracks of this work end-to-end. That means deep subject matter expertise applied to real, gnarly problems: mapping how experts currently work across specific cohorts, translating compliance and operational requirements into service blueprints, and contributing high-quality design artifacts that make the migration path legible and buildable. You'll work independently on the work in your scope and collaborate as a genuine partner on the larger program - not a generalist who glances at every problem, but a designer who goes deep and delivers.

Duties:

• Own service design for assigned Credit Karma expert cohorts and application tracks - producing high-quality service blueprints, current- and future-state journey maps, expert workflow diagrams, and use-case inventories that directly feed PRD requirements
• Map end-to-end expert and member experiences across pre- and post-product touchpoints, including the operational backstage that experts depend on - tools, escalation paths, identity verification, and compliance checkpoints
• Apply a platform mindset to your work: understand how the experiences you design connect to adjacent tracks and products, identify overlaps and dependencies, and design with reuse in mind
• Designs for AI edge cases and failure modes, including in compliance-sensitive contexts where a low-confidence output has real consequences for a member
• Proactively pivot when new information changes the picture - new compliance requirements, updated tool inventories, or expert feedback that reframes the problem
• Advocates for solutions with significant business impact; able to set success metrics for your craft and connect design decisions to measurable outcomes