Senior Service Delivery Associate - Malvern, PA

Xerox

Malvern, PA

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JOB DETAILS

LOCATION

Malvern, PA

POSTED

30+ days ago

Senior Service Delivery Associate - Malvern, PA

General Information

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City

Malvern

State/Province

Pennsylvania

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Tuesday, October 7, 2025

Working time

Full-time

Ref#

20036525

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

33,360

Annual Base Salary Maximum

66,720

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Job Summary:

We are seeking a dependable and proactive Senior Service Delivery Associate to support daily mailroom logistics across multiple buildings. This role is responsible for managing inbound and outbound package handling, ensuring timely and accurate distribution, and maintaining efficient locker operations. Additionally, the supervisor acts as the second-in-command, stepping in as Manager when needed, overseeing the entire operation and ensuring seamless service delivery.

Key Responsibilities:

Operational Duties:

+ Receive all incoming packages from FedEx, UPS, USPS, and other carriers, including office supply deliveries.

+ Sort, log, and assign inbound packages to designated lockers across various buildings.

+ Transport and distribute packages to assigned locker locations efficiently and safely.

+ Collect outbound packages placed in lockers by clients and return them to the main office for processing and shipment.

+ Maintain organized and secure mailroom and locker areas.

Supervisory Duties:

+ Act as the second-level manager, taking full managerial responsibility in the absence of the Mailroom Manager.

+ Oversee daily mailroom operations, ensuring timely workflow and adherence to service standards.

+ Address client and internal customer service inquiries and resolve package-related issues.

+ Monitor team performance, provide guidance, and support staff in their daily tasks.

+ Generate operational reports and track metrics related to package volume, delivery times, and service issues.

+ Assist in developing and improving standard operating procedures and efficiency measures.

+ Coordinate with vendors, carriers, and internal departments to ensure seamless delivery and pickup processes.

Qualifications:

+ High school diploma or equivalent; additional education or certifications in logistics or operations management a plus.

+ 2+ years of experience in mailroom, shipping/receiving, or logistics operations.

+ Prior supervisory or lead experience preferred.

+ Strong organizational skills and attention to detail.

+ Ability to lift and transport packages (up to [insert weight limit]) regularly.

+ Proficiency with basic computer systems and package tracking tools.

+ Excellent communication and customer service skills.

+ Ability to multitask and adapt in a fast-paced, multi-building environment.

What We Offer:

+ Competitive hourly compensation with overtime potential

+ Comprehensive benefits from day one (medical, dental, vision, life insurance)

+ 401(k) with company match

+ Paid time off, holidays, and personal days

+ A culture that prioritizes flexibility, safety, and work-life balance

With Our Technology, Build Your Future at Xerox. Apply Now.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

About the Company

Xerox

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com

COMPANY SIZE

50 to 99 employees

INDUSTRY

Telecommunications Services

WEBSITE

http://xerox.com