How You Will Contribute
Facilitate Agile ceremonies—standups, sprint planning, backlog refinement, retrospectives, and reviews—with preparation, clear time-boxing, and a consistent bias toward outcomes over process.
Take primary SM responsibility for the most complex or highest-stakes delivery teams, where the combination of technical complexity, cross-team dependencies, and stakeholder visibility demands the deepest level of Agile experience.
Build the trust and psychological safety that makes retrospectives honest and improvement actions real; on difficult teams, this relational work is as important as any ceremony you run.
Maintain backlog health in Jira: ensure work is properly categorized, sized, structured, and ready for commitment before it enters a sprint.
Apply and reinforce standardized ticket structures (e.g., user story and acceptance criteria formats, spike success criteria, and bug reproduction steps) to improve definition of ready and reporting integrity.
Track, analyze, and communicate sprint metrics including velocity, rollover trends, and estimated versus actual effort; surface patterns that improve planning accuracy over time.
Facilitate root-cause analysis of blockers and rollover; ensure carryover discussions happen live and result in specific, owned corrective actions.
Maintain Jira workflow integrity on your teams: consistent issue types, field usage, and sprint structure that produce reliable data for team and leadership reporting.
Identify and actively pursue impediments that cross team boundaries, escalating to the Agile Practice Lead when resolution requires broader organizational action.
Mentor less experienced Scrum Masters through observation, feedback, and regular one-on-one coaching; serve as a practitioner resource they can bring real problems to.
Contribute to the development and refinement of SM playbooks, ceremony templates, and operating standards; your experience in the field is a primary input to how the practice defines excellence.
Participate in practice-level discussions with the Agile Practice Lead, representing the practitioner perspective and helping translate standards into approaches that work at the team level.
Model the behaviors and standards the practice expects of all SMs; your work on your own teams is as much a demonstration of what good looks like as it is delivery support.
What You Will Bring
Substantial Scrum Master experience across multiple teams and delivery environments, with a track record of improving outcomes on teams that were genuinely struggling.
The interpersonal depth to build trust quickly on difficult teams. You understand that facilitation is only as effective as the relationships underneath it, and you invest in those relationships deliberately.
Expert-level Jira skills: backlog management, workflow configuration, dashboard and reporting development, and the discipline to maintain data quality that teams and leaders can rely on.
Strong diagnostic instincts: you distinguish between a team problem, a process problem, and an organizational problem before deciding how to respond.
The ability to adapt your approach to teams at different maturity levels without losing consistency in your standards or your expectations.
Experience operating within a structured Agile practice. You are comfortable working within frameworks set above the team level and contributing to their improvement.
Standout Candidates Will Bring
Background supporting platform, data, or enterprise technology teams where delivery involves significant cross-team dependencies and technical complexity.
Experience in organizations that were actively building or scaling their Agile practices, not inheriting mature ones.
Demonstrated ability to create durable templates, guides, and operating standards that teams actually use after you stop reminding them to.
Experience mentoring and developing other Agile practitioners.
What We Offer
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
For this role, the anticipated base salary range is $155,000–$175,000 per year. This role may also be eligible for additional bonus compensation designed to align total compensation with an employee’s overall contribution to the organization.
Our Principles-Based Management (PBM) compensation philosophy is grounded in an individualized approach that rewards the long-term value each person creates for the organization. Compensation decisions are informed by a variety of factors, including relevant experience, capabilities, demonstrated skills, role responsibilities, and expected contribution. Consistent with this approach, base salary may vary within or outside of the anticipated range based on these considerations.