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Senior SCADA Support Engineer (MICS)

NTT DATA

Gray Court, SC

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Bug Tracking/Defect Management, Business Services, Change Requests/Orders, Consulting, Continuous Improvement, Debugging Skills, Documentation, Ecosystems, ITIL (IT Infrastructure Library), Identify Issues, International Business, Maintenance Services, Microsoft SQL Server, Operational Support, Problem Solving Skills, Production Support, Production Systems, Requirements Management, Research & Development (R&D), Root Cause Analysis, SQL Databases, Startup, Supervisory Control and Data Acquisition (SCADA), Team Player, Technical Leadership, Technical Support
LOCATION
Gray Court, SC
POSTED
26 days ago
Company Overview:
Req ID: 372888
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US).

Job Description:
We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, SC.
Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.
The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
  • Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
  • Act as SPOC for Incident, Change, and Problem Management processes.
  • Perform root cause analysis, troubleshooting, and issue resolution.
  • Lead coordination across business users, global IT teams, rollout teams & development teams.
  • Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
  • Gather, analyze, and document requirements for enhancements and change requests.
  • Participate in and support test management, including defect tracking and validation.
  • Drive execution of small orders and work packages within larger initiatives.
  • Maintain documentation for risks, defects, and continuous improvement opportunities.
  • Track and report license usage and system lifecycle information where applicable.
  • Provide on-demand support (including occasional weekends) as required.
Qualifications
  • 5+ years of experience in SCADA systems (MICS preferred).
  • 3+ years of experience with MS SQL databases.
  • 3+ years of experience in SCADA rollout and configuration.
  • 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
  • 7+ years of experience in L1/L2 production support environments.
  • 5+ years of experience working with globally distributed teams.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

N

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

  • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
  • NTT Group one of the largest Telecommunications Companies in the world.
  • NTT DATA is ranked in the top 10 largest global IT services provider in the world.
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Retirement / Pension Plans
FOUNDED
1967
WEBSITE
http://americas.nttdata.com/Careers/Careers.aspx