Job Summary
We are seeking a highly analytical and execution-oriented Senior Sales Operations Analyst to support revenue growth across New Business, Expansion, and Renewal motions. This role will partner directly with Sales Leadership, Finance, Marketing, and Sales Operations to drive pipeline visibility, forecast accuracy, compensation execution, and performance analytics. The ideal candidate is data-driven, detail-oriented, systems fluent, and thrives in a fast-paced, high accountability environment.
Essential Duties and Responsibilities
Pipeline & Performance Analytics
Own weekly and monthly reporting for pipeline, velocity, productivity, and key KPIs
Develop standardized dashboards for leadership and board reporting
Ensure pipeline integrity and stage hygiene
Analyze conversion rates by segment, territory, and revenue motion
Track leading indicators of pipeline creation
Forecasting & Revenue Insights:
Support forecast process and rollups
Analyze forecast risk & upside by deal and rep
Identify trends impacting revenue attainment
Build and maintain revenue calendars
Partner with Finance on bookings and revenue reconciliation
Compensation & Productivity Analytics:
Support sales compensation plan modeling and reporting
Validate attainment calculations
Track quota distribution and coverage models
Measure rep productivity
Identify performance gaps and recommend corrective actions
Systems & Process Optimization:
Maintain CRM data integrity (Microsoft Dynamics 365)
Improve reporting automation and data flows
Support territory design and account segmentation
Strategic Projects
Support GTM planning and headcount modeling
Assist in annual operating planning
Analyze pricing, discounting, and deal structure trends
Deliver ad hoc analyses for senior leadership
Prepare board-level reporting materials
Other duties as assigned
Supervisory Responsibility
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum:
4 Year/Bachelor's Degree in Business, Marketing, Sales, or a related field preferred
Experience
Minimum Years of Experience:
Knowledge, Skills, and Abilities
Working Conditions and Physical Requirements
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.