The Senior Representative - Customer Service supports daily customer needs, including order entry, quoting, shipment inquiries, and internal coordination to ensure satisfaction.
They handle routine requests and investigate complex issues, providing accurate, timely responses to maintain customer loyalty.
The role involves building relationships, addressing questions and complaints, mentoring team members, and acting as a liaison between departments.
Qualifications include 5+ years of experience, strong communication, attention to detail, and proficiency in MS Office.
Compensation ranges from $26.02 to $32.53 per hour, with potential bonuses and benefits.
This position emphasizes professionalism, multitasking, and effective problem-solving in a diverse environment.